CMDB widgets not updated

vidyajadhav · 3 weeks ago

Hi Team,

Could you please suggest why widgets are not updating, added screeshot. What troubleshooting steps need to perform here

Rakesh_M · 3 weeks ago

As a troubleshooting step, please try running the following scheduled jobs manually and then verify whether the values on the CMDB 360 page are updated:

Multisource Dashboard Collection
Multisource Dashboard Analytics Population

After running the jobs, refresh the CMDB 360 page and check whether the Potential Issues widgets are populated with the latest values.

refer : https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/install...

CharlesW8781780 · 3 weeks ago

This is a good troubleshooting sequence because it isolates whether the issue is with scheduled data collection or the CMDB 360 display itself. I’d also check the job execution logs and completion status to confirm both processes finished successfully before refreshing the widgets.