CMDB

[ShiningStar1]

Hello All,

Need your help please as i have a requirement to use the ServiceNow Discovery to discover the CIs in the network along with CMDB Dashboard. Is there any article with the steps on how to use it practically please help or share the documents.

[vishwajeet5550]

Discovery is a powerful tool designed to identify devices and applications within a network and update the Configuration Management Database (CMDB) with this information. To use Discovery effectively for identifying Configuration Items (CIs) and managing them through the CMDB Dashboard, there are several resources available. The ServiceNow Discovery Overview provides a detailed understanding of how Discovery works and its role in CMDB management. The Populate and Maintain Your CMDB with ServiceNow Discovery Success Playbook offers step-by-step guidance for setting up Discovery to ensure your CMDB remains accurate and up-to-date. Additionally, articles on configuring the CMDB Health Dashboard show how to monitor the CMDB's integrity and include specific classes for better visibility. For practical implementation, video tutorials like How To - Populate Your CMDB with ServiceNow Discovery demonstrate the steps to configure and use the tool effectively

[ShiningStar1]

HI @vishwajeet5550 

Could you please share the links as well so that it would be more helpful.

[vishwajeet5550]

https://youtu.be/ED-3jYy8y-w?si=EYbJRMGStAvRNLG1  

[Mahathi]

@ShiningStar1 ,

Attaching a document which might help you with step by step guidance.This is also from community.

One more Ref article:https://www.servicenow.com/community/sysadmin-forum/part-2-step-by-step-guide-to-cmdb-discovery-usin...

https://www.servicenow.com/community/itom-forum/servicenow-discovery-step-by-step-configuration/m-p/...

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful