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CMDB Workspace Tasks

As I'm working for us to utilize the CMDB Workspace moving forward I'm having issues figuring out a good way to view all tasks within the workspace and not just ones assigned to me. My goal is to view them from a management and tracking perspective. ...

PowerAutomate & Handhled devices

Hi, I have many powerautomate flows setup for creating SNOW incidents, however I am now trying to figure how i can create and flow to be able to create a new record for handeld computing device in the cmbd_ci_handheld section. I am not sure what to s...

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sweet_yus by Kilo Contributor
  • 215 Views
  • 1 replies
  • 0 helpfuls

Exporting automatically an excel files daily from a CMDB

Hi everyone,i'm a new user of ServiceNow and I have a very specific need that i would like to do. In the CMDB, i can see a page with all our computers. From there, i can select some filters to get only a certain model, with a certain status,...this t...

FGeoffrey by Giga Contributor
  • 758 Views
  • 1 replies
  • 1 helpfuls

Resolved! Service Mapping - Determining how a connection is decided

Created several service maps where a connection from a production web server to both development and production database servers was displayed on the map. Other than going to each server to check, how do we determine what method or technique ServiceN...

smouazzen by Tera Contributor
  • 1236 Views
  • 6 replies
  • 4 helpfuls

Multipe mid servers in SNOW

Hi SNOW community. Not sure if this is the right board, but here goes.. We are trying to configure the BeyondTrust integration for Password Safe and all is working other than this issue: 1) Is it possible to have multiple Mid Servers configured in SN...

khoran by Kilo Contributor
  • 218 Views
  • 1 replies
  • 0 helpfuls

Discovery of Non-Domain joined Servers/PCs

Is there something in particular that needs to be modified for Discovery on Non-Domain devices?  We have the following: - Local admin on non-domain device- Credential in ServiceNow listed as .\UserName- File and Print Sharing enabled- Same Firewall r...

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How to stop both notifications from triggering

I have a generic email approval notifications and their being triggered at the same time in my workflow as I have two approval requests being actioned at the same time:I need it to not send the other notification if the group is this specific group h...

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CMDB Health - failure threshold reached in staleness

Hello Community, I have come across an error in CMDB Health of Correctness. In Correctness Report, we observed an error in Staleness. It have given ServiceNow Docs link to resolve but it is not fixing the error. We modified the property of staleness(...

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SNOW44 by Mega Guru
  • 1114 Views
  • 5 replies
  • 1 helpfuls

Manually updating CMDB data methods

How do you guys allow your analysts to update manual attributes on your CMDB data (Computers, Printers, etc)? Do you allow full direct table access, force updates via catalog items, use business queries and ACLs to certain fields, etc...?

gwolfkill by Tera Contributor
  • 518 Views
  • 4 replies
  • 0 helpfuls

ServiceNow Discovery-Failed Exploring CI Pattern

While discovering couple of Fortinet Firewall Device got the error "Failed Exploring CI Pattern, Pattern name: Next Generation Fortinet Network Firewall". when checked the ServiceNow documents i found the KB0998081-https://support.servicenow.com/kb?i...

Rejeesh by Tera Contributor
  • 517 Views
  • 1 replies
  • 1 helpfuls