For instance, upon initiating a ticket, an automated question list would prompt users to input basic details such as their username, site location, problem description, and any other pertinent information. Is this possible and is it available?If so, ...
The Discovery Status is getting cancelled before the max run time. In the ECC Queue it mentioned as below:
We are looking to the CMDB Workspace to try and make use of it, and I am trying to add some functional views for some of the forms that don't default with a CMDB - Workspace view. I created one for cmdb_ci_endpoint_db2sql under cmdb_browse so it wou...
Question about the CMDB IRE and how sys_object_source is used, specifically with the SCCM SGC. https://docs.servicenow.com/bundle/vancouver-platform-administration/page/integrate/cmdb/reference/how-sccm-integration-works.html#d196797e370 makes it sou...
When I run the job for all health I see the total number is not matching for completeness and correctness , for compliance I have created a separate filter, here below is the screenshot where as I set only one filter in health inclusion rule and when...
Hi,through Discovery we have populated CMDB with Server Storage, Datastore etc.From the Storage Server I can navigate this relationship:"Server Storage --> (Downstream) Storage Volumes --> (Downstream) Datastore Disk --> (Upstream) Vmware Vcenter Dat...
Is their a way to manually create a de-duplication task for them as it helps us merge the records so we don’t loose data or relationships.
Hello Everyone, There is an oob module which helps to restrict/hide relationships on CI form relation and dependency view map.It is very strright forward to configure in cmdb_rel_filter. But I don't found any documention in detail for this table/mod...
Hello experts,I would like to raise the question regarding what is the best practice to store different device types in the CMDB Computer table.For example, in the following image, I have the Computers list. However, the problem is that I can not ide...
I see there is no metric added as duplicate in the health inclusion rule, can anybody suggest how we can add duplicate metric in the health inclusion rule ?
Looking into Service Graph Connector does it create de-duplication tasks? If so, how as my current setup is not doing so and wondering how to setup the Identification reconciliation rules as well as how to remediate the duplications on per example wo...
How to add Configuration items to the global search in Vancouver version
Hi All, We have recently configured Service Graph Connector for CrowdStrike on production instance which is able to retrieve data into staging table however unable to load it to CMDB tables. It's using OOT robust transform map. Surprisingly import s...
Hi, How to add the Cmdb tables cmdb, cmdb_ci, and cmdb_rel_ci to an update set and transfer to another instance??
Hi gurus,I'm attempting to create my first database view and between a custom table that looks like this...and the 'Business Application' class...using the following left join......however it returns no records.Any idea what to join on in this case?t...
