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Remediate Duplicate Tasks in bulk, or merge CIs in bulk?

Hi. Is there a way to complete Remediate Duplicate Tasks in bulk, or merge CIs in bulk?We don’t currently have CMDB Workspace available.We have ~200 Remediate Duplicate Tasks containing duplicated hardware CIs all part of the same scenario so the sam...

EDCT by Tera Contributor
  • 1199 Views
  • 4 replies
  • 4 helpfuls

percentage of CIS discovered

Hello, I am trying to build a Performance Analytics indicator to know the percentage of configuration items fully discovered (no drop-offs after initial discovery). What parameters to consider for accurate results? Thank youRajani.

Is it possible to sync configuration items using IRE api

Is it possible to sync configuration items using IRE api  . I have two environments I only want to pull the data from other environment I just want to use GET method in IRE but there is no get method in IRE api . How can I get the data using IRE?

Add multiple values in reference field

We have a custom table where we are using the 'user_name' field from the 'sys_user' table as a reference in the custom table. We are looking to populate that field with multiple values, like an array or list.Is it possible to do so, and if yes, how w...

Operational Status field

Hi everyone, does 'active' refer to 'ready' or 'in use' in the operational status field or both?

yoli1 by Tera Contributor
  • 301 Views
  • 2 replies
  • 0 helpfuls

How to remove extra space in email notification

Hi Everyone,Can anyone help me with removing white spaces in email notification in what it will contain section.Source code :<p>&nbsp;</p><!-- The title tag shows in email notifications, like Android 4.4. --><p>&nbsp;</p><!-- utf-8 works for most cas...

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venugopal s by Tera Contributor
  • 1279 Views
  • 2 replies
  • 0 helpfuls

Deleting CI Creates a new Empty CI

I am working on a fix script in our development environment to automatically find, merge, and delete duplicate records on our cmdb_ci_computer table.When I run the code, it deletes the duplicate record, and merges into a target record as design, but ...

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giuntaA by Tera Expert
  • 374 Views
  • 2 replies
  • 0 helpfuls

About Application Service

 I think I will use application service because I would like to manage facilities and equipment using the functionality of application service.I would like to create a tag and a tag service family and display it in the application service, but I woul...

hurm by Tera Contributor
  • 350 Views
  • 1 replies
  • 1 helpfuls

IRE rules for Tomcat CIs

Hi Team, We have multiple CIs with same display name for Tomcat class and below is the Identification ruleWhen we further check, even though display name is same, in some cases even installation directory also same but Running process key parameters ...

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Roopa11 by Tera Expert
  • 329 Views
  • 1 replies
  • 1 helpfuls