CMDBTASK SLAs

[adamtoth]

Hello,

Can you create SLAs on CMDBTASKs that are created within the CMDB Workspace through Data Manager Policies?

Thank you,

Adam

[Dr Atul - LNG]

Yes, you only need to mention what is available and what configuration needs to be added at the end. This is a task only. @adamtoth 

[Viv D]

@adamtoth Yes. You can create SLAs for CMDB Tasks created through CMDB Workspace Data Manager policies by defining an SLA on the cmdb_task table and using conditions to identify the relevant policy-generated tasks. The SLA will track the task lifecycle, while Data Manager remains responsible for creating and assigning the tasks.

[Tanushree Maiti]

Hi @adamtoth 

Yes, you can create Service Level Agreements (SLAs) on CMDB tasks generated through CMDB Data Manager policies in ServiceNow, provided you configure the SLA definition based on business-agreed lifecycle milestones rather than generic record-update activity.