Conditional CI Identification Criterion

[Yassine S_]

Hi Folks!

I would like to configure a "conditional" CI identification criterion, but I can't find any information about it.

The scenario that I have:

- Usually, a Server CI is identified by the `serial number`, then a fallback on the `name` attribute if there is no match,

- In some cases, the fallback on the `name` attribute should be skipped. This case can be identified by an information passed in the payload,

Is there a way to set a condition on the `name` criterion?

For example, if my server location is `something`, apply only the `serial_number` rule?

I'm also open for any workaround to respect this use case.

Thank you

[Sandeep90]

@Yassine S_  Please look at the advanced options on how to enable conditions on criterion attributes in the below doc

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/configuration-management/t... 

[JacobVillarrea1]

Looking into this setting glide.identification_engine.enable_identifier_optional_condition to true has no effect. 

[Sandeep90]

@JacobVillarrea1  What issue are you facing, can you provide more details? This is available Tokyo and up 

[Satyajit Behera]

Are the optional conditions only for defining what records are included during identification using the identifier.