Configuration Item - CMDB

[AndreeaI]

Hi everyone,

I need some guidance on investigating how certain fields in the Security Incident (sn_si_incident) form are populated—specifically:

• Configuration Item
• Affected Users
• Affected Services

We want to ensure that we're consuming the CMDB data correctly, but I’m not familiar with how CMDB data is linked or pulled into these fields, or where the logic comes from.

Some questions I’m trying to answer:

• Are these fields populated via business rules, data lookups, or integrations?
• Do they rely on relationships in the CMDB (e.g., CI relationships or service mappings)?
• Where should I start looking in order to trace how the values are assigned?

Any advice, documentation references, or even just pointing me to the right tables or scripts would be greatly appreciated.

Thanks in advance!

[Shubham_Jain · Accepted solution]

@AndreeaI I can help you with Configuration Item field: Configuration Item is Reference Field which is mapped to cmdb_ci table. And we will have reference qualifier define to show relevant CIs in the list on Incident form. Also, we can define the principal classes in CMDB and only for those Principal Classes CI will be visible in this field. 

Based on the CI field, the other field will get populated like Support group etc.. 

[AndreeaI]

Hello, I forgot to mention that I m talking about the Related List