Contextual search configuration filter in agent assist

[noraarhzane2]

Hi,

I am trying to show kb articles with the same value in cmdb_ci as in configuration item in incident. 

How can I filter agent assist to show kb articles with the same value in cmdb_ci as in configuration item on the incident?

This is how I tried doing it, but couldn't get it to work.

As I understand you have to have a search field and that has to be a string. Would appreciate help.

Kind regards

Nora

[Mohith Devatte]

@noraarhzane2 can you try with displayvalue once ?

[noraarhzane2]

What about the search field that is set? it is default title short_description. Will the filter work even if this one is there?

[JHughes62]

@noraarhzane2 Hi did you manage to find a way to dynamically filter the agent assist?