Correct CI Class for Avaya Automatic call distribution (ACD) and Call recorder in CMDB

[nareshTT]

Hello Friends,

I need your suggestions about identify correct CI class for Avaya Automatic call distribution (ACD) and Call recorder in CMDB. 

I am thinking to use cmdb_ci_comm class. But confused about cmdb_ci_multimedia .

Thanks,

[Sohail Khilji · Accepted solution]

Hi @nareshTT ,

- If your Call Recorder is strictly handling audio and operates as part of a communication system, cmdb_ci_comm could be appropriate.

- If the Call Recorder includes multimedia features (like video or advanced analytics beyond telephony), cmdb_ci_multimedia might be more fitting.

I hope this helps...

[nareshTT]

Thank you Sohail for your inputs.