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Forum Posts

Resolved! MAC Address not updating - Printer Discovery

Hi Everyone,  Need your help. We have been Discovering printers in our organisation but what we have found the MAC address is not getting updated with record even though I can see in entries at down there is a network adapter associated with each pri...

akashfinning by Tera Contributor
  • 1217 Views
  • 5 replies
  • 2 helpfuls

Change Form Layout for all CMDB classes

I have a requirement where I need to change the form layout of all CMDB CI classes. How can I do this in bulk for all classes at the same time? I do not prefer to change it manually for each class.

Deepika1000 by Tera Contributor
  • 541 Views
  • 1 replies
  • 0 helpfuls

Resolved! IntegrationHub ETL - Class Mapping to Non-CMDB Tables

Context: I'm trying to map fields/attributes to non-CMDB tables such as Location, User. But there isn't an option. The only non-CMDB table/class I can see is Group. What I'm trying to achieve:I want IE-ETL to create Location records in the Location n...

BenzChua31 by Tera Contributor
  • 1533 Views
  • 4 replies
  • 2 helpfuls

Help - Official definitions for CI relationship types

Good afternoon/Good morning, I would like to find official definitions for each existing CI relationship type, so far I have already found 12, the same ones that I found in the SN documentation.I know it depends on each business, but there are some c...

About discovery phases

Hi everyone! I am learning about discovery, and I know there are four phases during the discovery process: Scanning, Classification, Identification, and Exploration. I understand what each phase does, but I can't understand why the Identification pha...

newhand by Mega Sage
  • 9703 Views
  • 9 replies
  • 11 helpfuls

Flexera Integration App

Is the Flexera Integration App available for Non Production instances?  I see the Flexera One app, but I don't believe that is the same as the Integration app.

Goody6 by Tera Contributor
  • 1258 Views
  • 1 replies
  • 0 helpfuls

How to implement REST Insert Multiple

Hi All,I am posting this here as i couldn't find sufficient information over the internet.How to insert multiple records in CMDB child table using  REST Insert Multiple.@Ankur Bawiskar   Thank you.

Sonu Parab by Mega Sage
  • 1699 Views
  • 9 replies
  • 2 helpfuls

Resolved! Customize CI Downstream Relationship view

Hello! A customer has asked if it's possible to customize the downstream CI Relationship section of the CI form so that only certain CIs are displayed on the form.  The snapshot included show in yellow what the customer wants to display and then remo...

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Steve6 by Tera Expert
  • 859 Views
  • 2 replies
  • 0 helpfuls

CMDB classes for optical networks

DWDM/Optical network equipment My company utilizes optical network equipment, think Cisco optical or ciena waveservers for high capacity links between locationsCurrently we have these devices in the generic "Network gear" class in the CMDB, we do not...

Ali Macleod by Kilo Contributor
  • 777 Views
  • 2 replies
  • 0 helpfuls

Uninstall and Reinstall SCCM Service Graph Connector Issues

Hello, SCCM SG was installed in our environment back in 2019 by individuals who no longer work at the organization. There was configuration done and we simply want to uninstall and start fresh.  I have attempted to uninstall and reinstall, but the ol...