Resolved! ServiceNow CMDB, CIs with no relationships
Could someone suggest how to create a SN report to list Cis with no relationships?For instance, Server CIs Type which have no relationships. Thank you for the help!
Forum Posts
Integrations and ITOM Management
We are using the Tanium and Ordr Service Graph connectors in ServiceNow, and I am noticing that our ITOM Licensing report has not changed that much. Why is this? It is my understanding that anything that is brought in through Discovery or a Service G...
Service Graph Connector for Microsoft Intune is taking longer time to complete
Hi All, In our instance it is taking longer time(almost 1 day for 42k records) to complete Service Graph Connector for Microsoft Intune - SG-Intune Computer scheduled data import job. Please help me if I am missing something. Thank you,Best Regards,R...
UNSPSC vs ServiceNow CMDB / Model Categories - mapping question
Hi Everyone, we're going to have Assets/CIs create dvia interface from an external source. Corresponding Model Categories need to be created for those as well, and this is where I would like to tap your collective experience 1. It is clear that SN C...
How to Process Files from MID Server?
Hi, I have a requirement to pull several .csv files from the MID server and process the data in ServiceNow. Could someone suggest what is the best way to achieve it? Few things to consider..This folder will contain multiple types of files but I only ...
CMDB Retirement Definitions
Hello, We are trying to test the "CMDB Retirement Definitions", but there isn't much docs explaining how it works besides how to configure it. Can someone please give us some info? https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/pag...
"Efficiently Importing data into main and related tables in ServiceNow using IH ETL"
The IP switch table in ServiceNow stores information about IP switches such as their name, model, and serial number. The Switchport table stores information about individual switch ports, including their name, number, and status. To insert data into ...
Assigned to sync not working between cmdb_ci_computer and alm_hardware tables in servicenow
Hi All, "Assigned to" sync not working between cmdb_ci_computer and alm_hardware tables in Servicenow.Mapping in asset-ci mapping table is correct. We have a third party integration called ABCD, when they push the data, the information is getting upd...
Not able to see cmdb_sam_sw_install table.
Hi, I am not able to see cmdb_sam_sw_install table in my ServiceNow instance while my friend is able to view it. Can anyone let me know what might be the possible reason behind this.
Service Mapping - Error
Hi All, While performing Service mapping I got this error, DNS lookup failed for host XXX Check that the host is accessible by the correct Mid Server Please help to resolve this!! Thanks in advance,Ajisha
Resolved! Relationships aren't showing on the formatter but they are in the dependency view.
Why would it not show on the form as a Downstream relationship?
Incorrect Mapping for Reference Field in Robust Transform Map
Hi, I am using Robust Transform Map to map data source to CMDB computer table. Now, we have a mapping for Manufacturer information where staging contains a string (manufacturer name), what I am doing is checking ServiceNow core_company table if the m...
Data certification role requirements
We are trying to role data certification for CIs of a specific class. I am having trouble resolving the necessary role requirements and other settings to make the certification tasks readable through the Employee Hub / Service Portal. Has anyone be...
Importing Data from Paloalto Cortex XDR?
Hello,I want to import Configuration Items from Paloalto Cortex XDR. There is an integration between Cortex XDR and Servicenow, but this integration is for exporting Data from ServiceNow CMDB to Cortex XDR. (not from XDR to ServiceNow) https://docs...
Tanium Service Graph "Run As" Requirements
I am trying to create a user to use for the Run As field in the Tanium Service Graph Scheduled Import, however I get a 401 unauthorized error. Is there something I need to configure still to make this work as intended. The goal is to have a user name...
