Not able to see cmdb_sam_sw_install table.
Hi, I am not able to see cmdb_sam_sw_install table in my ServiceNow instance while my friend is able to view it. Can anyone let me know what might be the possible reason behind this.
Forum Posts
Resolved! Relationships aren't showing on the formatter but they are in the dependency view.
Why would it not show on the form as a Downstream relationship?
Incorrect Mapping for Reference Field in Robust Transform Map
Hi, I am using Robust Transform Map to map data source to CMDB computer table. Now, we have a mapping for Manufacturer information where staging contains a string (manufacturer name), what I am doing is checking ServiceNow core_company table if the m...
Data certification role requirements
We are trying to role data certification for CIs of a specific class. I am having trouble resolving the necessary role requirements and other settings to make the certification tasks readable through the Employee Hub / Service Portal. Has anyone be...
Importing Data from Paloalto Cortex XDR?
Hello,I want to import Configuration Items from Paloalto Cortex XDR. There is an integration between Cortex XDR and Servicenow, but this integration is for exporting Data from ServiceNow CMDB to Cortex XDR. (not from XDR to ServiceNow) https://docs...
Resolved! Service graph connector changing SQL statement
Hi,I am in the middle of deploying the Service Graph connector for SCCM and have realized that whenever I change the SQL statement in the Computer Identity and import, somehow the system puts back the Out of the Box SQL statement, why is that? and Ho...
Resolved! Change the Out of the box SQL statement for service graph for SCCM
Hi,anyone managed to change the Out of the box SQL statement for the service graph connector for SCCM? Whenever I change the Statement in Computer Identity, and do test load 20 records, i see the fields that modified with the correct data, but when I...
Resolved! Unique key violation
Hi All, I am getting two errors while creating a new record. Errors:1. Invalid insert2. "Unique key violation detected by database ((conn=number) Duplicate entry 'Field value entered by me' for key 'field' Note: The field is unique false in dictionar...
Adding Hover Text in native UI
Is the addition of Hover Text possible in Native UI?If yes, how can it be achieved ?
Data Centre Management - DCIM
Hello, Has anyone set up and regularly managed their Data Centre(s), Rooms, and Racks, along with the content of the racks via ServiceNow? Can you share your experience and how it looks? How much manual effort is required to maintain the data? I'm ...
CMDB dashboard : Need Help on the Duplication rule
Hi , 1 . In CMDB Dashboard need help on the below points ->Duplication rule : if any ci is name is found twice it is creating a duplicate task.In cmdb_helath_result : it is tasking as duplicate record found and creating task in that reconcile_d...
Unable to set Company field on many Configuration Items
Hi,We've encountered an issue where Staff at "COMPANY X" can only see CIs registered against "COMPANY X".This itself isn't an issue, however there are a number of CI Classes, such as Application, Application Service where the Company field isn't edit...
Resolved! Integrations CMDB/ ITOM
Hi, As a new SAAS company, born out of a split from parent, subsequent acquisition and data centre moves (a lot of moving parts!) we have a requirement to 'discover' / 'log' a whole host of integrations between all the systems we have. Some are custo...
Show assigned CI's for user on incident form
Hi I have a requirement to show a users assigned CI's on the incident form.I can see this as a related list on the user record by adding the configuration item related list (see below) What I want to happen is have access to this on the incident for...
change approvals
how to create approvals for ci owners of ci related with the primary ci in the change request if anyone known pls help me
