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Resolved! IntegrationHub - Import via script - How to update inserted record?

Hello,We created an ETL to import WYSE Devices from the Dell portal to SN. The first import and insert worked fine, We were able to import all 1000 devices into SN without any issues. Now we have upgraded these devices to a different/latest model but...

GB14 by Kilo Patron
  • 1259 Views
  • 4 replies
  • 1 helpfuls

DELETE server from the instance

I am using the below refrence to delete the server DELETE /now/cmdb/instance/{classname}/{sys_id}/relation/{rel_sys_id}below is the curl commnad i am using curl "https://xyz.service-now.com/api/now/cmdb/instance/cmdb_ci_linux_server/412589b3db108514a...

CMDB Data and Relationship Migration

My fellow SN masters, We had the custom CMDB tables/classes created and through custom integrations we have been populating them. Now, SN provided the module which has new CMDB tables with fields. Now, we would like to migrate the data from multiple ...

I'm getting issue in installation of discovery plugin

@you recently requested the "Discovery" plugin to be activated on your personal development instance: dev118054. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Community.

Qasimmirza by Tera Contributor
  • 330 Views
  • 1 replies
  • 0 helpfuls

Make forms Read only for a group of people for all cmdb ci tables

As an L1 Technician group person  I can modify the CMDB this seems to be incorrect ,so i need make forms read only for that group for all cmdb ci tables  here i cannot use ACL's  could you please anyone suggest best way to do complete this requiremen...

Devi Dodda by Tera Contributor
  • 405 Views
  • 2 replies
  • 0 helpfuls

Resolved! Assignment group time caliculation

Hello All,I have a assignment group in my custom table so when the assignment group is assigned and different assignment group it got assigned  i want to calculate time between each assignment group assigned. Thanks,Siddu.

RITM BAND APPROVAL

below 100 pounds - no approval for all bandsbelow 300 pounds - no approval for only M, D bands, approval needed for all C bandsbelow 500 pounds - no approval for only D band, approval needed for all C, M bands----------------------------for ALL D ban...

CMDB - Model ID Field

Hi, When CI's are created manually, the Model ID field is set to "Unknown" and sometimes its set to some other values. Which script/code sets the Model ID field on CI when created manually?

GS111 by Giga Contributor
  • 1117 Views
  • 1 replies
  • 1 helpfuls

Resolved! change color of service field

Help me do this please :  Inform operators that the impacted Service is critical:When the “Impacted Service” is “Critical”, the name of the service is displayed in RedIf the impacted service is “Medium Criticality” the service name is orange

rampage by Tera Contributor
  • 504 Views
  • 2 replies
  • 1 helpfuls