Correct CI Class for Avaya Automatic call distribution (ACD) and Call recorder in CMDB

nareshTT
Tera Contributor

Hello Friends,

 

I need your suggestions about identify correct CI class for Avaya Automatic call distribution (ACD) and Call recorder in CMDB. 

 

I am thinking to use cmdb_ci_comm class. But confused about cmdb_ci_multimedia .

 

Thanks,

 

1 ACCEPTED SOLUTION

Sohail Khilji
Kilo Patron
Kilo Patron

Hi @nareshTT ,

 

- If your Call Recorder is strictly handling audio and operates as part of a communication system, cmdb_ci_comm could be appropriate.


- If the Call Recorder includes multimedia features (like video or advanced analytics beyond telephony), cmdb_ci_multimedia might be more fitting.

 

I hope this helps...

 


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

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View solution in original post

2 REPLIES 2

Sohail Khilji
Kilo Patron
Kilo Patron

Hi @nareshTT ,

 

- If your Call Recorder is strictly handling audio and operates as part of a communication system, cmdb_ci_comm could be appropriate.


- If the Call Recorder includes multimedia features (like video or advanced analytics beyond telephony), cmdb_ci_multimedia might be more fitting.

 

I hope this helps...

 


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

Thank you Sohail for your inputs.