Hello I am looking for guidance on how to classify appliances. All of my items are server appliances both physical and virtual, that cant be picked up by discovery. We are currently using Utah version of ServiceNow and currently we dont see any ootb...
Hi Experts, can anyone help me with that why configuration item is wrongly updated on a vulnerability item ticket(here Qualys is integrated with servicenow which is creating vulnerability tickets in servicenow). the updated CI is also related with th...
Hello team, I want to integrate the Zabbix Monitoring tool with ServiceNow through Rest Api integration.Could you please guide me how can we create the api for this and end to end integrate. Thanks in AdvanceNikita Gupta
Hello all, We are using SAM Pro for our software.If software no longer exists on a server, is it removed from the CI's form?If it isn't removed, how do you know what software is still on that server and what software isn't?I'm looking at the related ...
In cmdb health dashboard, I dont want Network adapter class to be considered for Staleness calculation. So I created a Health inclusion rule, gave condition like 'IP address is ANYTHING' and did not consider the staleness metric After creatin...
Currently I`m trying to discover a vCenter that has been migrated to AVS (Azure VMware Solution).I`m getting response on from port 443. Microsoft reject to open 9443 or 5480 ports. Is there any specific way to discovery the vCenter in Azure?
Hi, I have a question regarding "Most recent discovery", when I take the list of Windows servers and filter them out by most recent discovery as the last 90 days, we see more than 300 + servers filtered out and showing as "not discovered for years"...
Hi,We have installed "Service Graph Connector for Microsoft Intune" plugin in our instance for getting the data from Intune to ServiceNow. While testing, we faced below issue.1- Once we get the software information in ServiceNow, After that if any up...
What is the best approach to notify a team when any changes has been logged against a group of CIs? The team in question does not provide any support or approval for the CIs but needs to be made away when any of the Configuration Items are included ...
Hello, i checked the docs but could only find Exchange Online Integration stuff for SAM.Is there an out of the box solution to discover exchange online mailboxes and creat CIs for each mailbox with size and userinformation in the CMDB? Thanks in adva...
Hi. Could I know exactly which tables are related exclusivelly with ITOM process (non shared with ITSM, as example... only related to ITOM). I just requested a development instance in developer's web and install everything but ITOM-related plugins, b...
In Vancouver ServiceNow CMDB instance I see 2 tables with router and similarly 2 table for switches.Please help me understand what the difference between both router tables and switches table is?Also which one to be used to populate CMDB and which sh...
In Vancouver ServiceNow CMDB instance I see 2 tables with router and similarly 2 table for switches.Please help me understand what the difference between both router tables and switches table is?Also, which one to be used to populate CMDB and which s...
We are migrating SCCM 2016 to Service graph connector for SCCM and we have multiple SCCM databases. Resource ID (correlation ID) is unique to a SCCM database. However, we may have same resource ID in other databases.Service graph connector for SCCM w...
1.In My CMDB Health in the CMDB Dashboard CMDB Health percentage is not showing After execution of CMDB Health Dashboard Scheduled Jobs.2.But after execution CMDB Health Dashboard Scheduled Jobs Cmdb Relationship percentage is poplating, please find...
