Hi all, We are currently having an issue with our hardware asset(computer) wherein it is inserting a new ci record because the serial number is one of the identifiers based on OOB. Problem being is, sometimes the computer hits SCCM first before the e...
I have a requirement to create two export definitions in ServiceNow:The first export definition is required to export records created between the 1st and 15th of the month, which will run on 16th of that month.The second export definition is needed t...
I recently upgraded our SCCM connector to Service Graph.I'm a little confused on how data is getting mapped for Servers.Can anyone direct me to where in the Robust Transform Class is getting set? I'd like to have the servers coming over from SCCM to ...
I attempting to create a JDBC DB2 data source connection. I have followed the steps in the manual and uploaded the jar file db2jcc4.jar. I fill out the form and update the URL to match the URL in my sql client by adding securityMechanism=13; to the ...
Hello team, We are exploring ACC agents to populate our CMDB. Just curious about if ACC uses the IRE while creating or updating CIs in CMDB. I did not find any references in related Script includes. At multiple places, I found references to GlideReco...
All, I get an Excel file from a Computer vendor containing all the fields I need to create assets from that file. Each new Asset also creates a record on CMDB_CI_COMPUTER and all of the fields we need are populated.I have an issue with the Cost field...
I'm not sure if this is the correct forum, but here we go:I am trying to build a Database View that shows:Servers Related to Application Services that again is related to Business Applications.I am using the cmdb_rel_ci for relations:It will not work...
Hello,Can you please help me with the below request?How I can inactive Model categories under Product Catalog > Product Model > Model CategoriesI wanted to inactive highlighted one because it doesn't have any value in it. Thanks
Hi Everyone, What does "last scanned" attribute stands for SG-SCCM Software Data Source ?It is not documented anywhere in ServiceNow documentation. My understanding is : It is timestamp when SCCM scanned that software successfullyBelow is database q...
I'm currently getting buy-in from our Senior Management regarding the CMDB, however I cannot for the life of me understand where the following fits in:On our Incident table, each incident has a "Configuration Item" field (Presumably, this is the "App...
To update the "Publish" UI action on the kb_knowledge form to maintain the current pages as the redirect, . The "Publish" UI action can only be seen by Admin, KB Owner, and revisor by default. When a user clicks "Publish," it sets the article in a st...
When i ran the discovery, am facing this issue for network switch, (CMDB Identification Error: Update failed with error: Error occurred during commit). so please help with the proper guidelines how to resolve this issue.
While executing cloud resource discovery we are receiving the error "Uncompleted partial payloads persisted in Discovery flow" - For Virtual Machine pattern. Due to this we are unable to fetch the all the records.
Many ServiceGraphs use IntegrationHub ETL for mapping data to CI's. Relationships are added and updated reliably. Example is the Meraki ServiceGraph which uses a single IH-ETL flow to process Organization, Network and Device information (all parent -...
Hi, Has anyone worked on integration with Whatsup Gold with CMDB to get Network class details.