CMDB forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Uninstall and Reinstall SCCM Service Graph Connector Issues

Hello, SCCM SG was installed in our environment back in 2019 by individuals who no longer work at the organization. There was configuration done and we simply want to uninstall and start fresh.  I have attempted to uninstall and reinstall, but the ol...

Resolved! IntegrationHUB ETL is creating duplicates

Hi Listers,I am trying to use IntegrationHUB ETL - Import application to load some data into the CMDB from an Excel file. I see that when I run the Import multiple times I get duplicates in the CMDB - seems the application is not using IRE as documen...

victor21 by Tera Guru
  • 1237 Views
  • 11 replies
  • 1 helpfuls

Service Graph Connector for CrowdStrike Data Source throwing error org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: GlideRecord input is for incorrect table (sys_script_include.96d149bc1b837010968

I have setup connection to CrowdStrike Succefully.  Created the Datasource using the connection as explained in the Installation Guide. However, during Test Load 20 record on Datasource, i am getting the error :org.mozilla.javascript.JavaScriptExcept...

Deepti G by Tera Contributor
  • 1372 Views
  • 6 replies
  • 1 helpfuls

Best CI Class for URL's

I need to store some approved URL's. There doesn't seem to be a CI Class for this or anywhere close. Does anyone have any recommendation of a logical place to store them? Or if I'm creating a new CI class, a recommendation of where that class should ...

Adding CMDB CI table to global search

Hi Everyone,I have added the cmdb_ci table to the global search by referencing the below document.https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/search-administration/concept/search-settings-filter-group-table.html#t...

SaiVasanth by Tera Guru
  • 443 Views
  • 2 replies
  • 0 helpfuls

Resolved! Country code column

Hi, All. We have this field in our incident form called "country code". However, when I tried to add this into the columns to download the reports, it is not available in the option: Can someone help me on how to add this? Thank you. 

JaycelSumayang_0-1689154592611.png JaycelSumayang_2-1689154698900.png

Resolved! CMDB Workspace

Hi All, Good Day. I have just started exploring WORKSPACES and need help in understanding CMDB Workspace System Readiness, Requirement Analysis and Feasibility check. We are planning to implement CMDB workspaces in our environment. Appreciate your va...

Resolved! For CMDB CI form, include Work Notes on the form

For CMDB CI form, include Work Notes on the form. This is to be able to locate CMDB history of where changes were initiated from and may include information such as ticket # and description of activity performed.

SaiVasanth by Tera Guru
  • 431 Views
  • 3 replies
  • 0 helpfuls

Resolved! Filter Staleness Rule

Hi All,  I'm trying to filter a staleness rule to exclude cmdb_ci_server and only show workstations. However, i can only select cmdb_ci_computer table if i want to see workstations. Does anyone know of a way i can filter a staleness rule to only incl...

SamMotley_0-1689093623875.png
Sam Motley by Giga Guru
  • 1259 Views
  • 2 replies
  • 1 helpfuls

Resolved! Need help in reclassifying of CI records in ServiceNow CMDB

There is custom CI class that got extended from cmdb_ci table. In that custom ci class there are 6 additional attributes. There are around 5.5k records existing in that custom ci class table.Now I need to move all the CI records from the custom table...

Regarding service_offering table

Hi AllI have query regarding service_offering table.Based on the service_classification field parent reference values need to show.For example service_classification is technical service then technical service related records needs to show in parent ...

CI Class for Monitoring Checks

I'm considering creating a new CI class for monitoring checks. My goal is to be able to tell which of my CIs are being monitored and how. I don't see any OOTB classes for this. Eventually, it would be handy to use Discovery to query my monitoring too...

Resolved! InTune Assigned to

Our InTune integration with ServiceNow was working perfectly. However, the latest InTune Spoke has caused an major issue with our use of this partnership. Previously we were able to pull the user from our InTune environment and populate the assigned ...