Service Mapping without ITOM Discovery?
Is it possible to use Service Mapping, but without using ITOM as discovery tool - instead use other discovery tools?
Forum Posts
How do I create an incident from error logging from an import
We have an import that runs daily on a file with all existing workstations. In the onBefore transform script an error is logged if a new workstation is found that can't be coalesced to an existing record. After the import I want to have an incident w...
In Discovered Items why this Unmatched Ci are created when integration with Tenable ??
after running this four jobs Tenable.sc Open Vulnerabilities Integration:- this will pull all the vulnerability for servicenow from tableTenable.sc Fixed Vulnerabilities Integration:- what are vulnerability are fixed in tenableTenable.sc Plugin Integ...
Resolved! CDSM reports not accurate for Application Services
I have a requirement to make sure that Application Services have relationships to Business Applications where appropriate. I'm working through the Get Well playbooks for CMBD/CSDM and part of that process involves installing the CMDB/CSDM Data Founda...
What role is required to see the attributes in CI Class Manager?
What role is required to allow someone to see all attributes available for a CMDB class in the CI Class Manager? Our CMDB manager isn't able to see what attributes are available for a class, making it hard for him to clean up data as needed.
How to deal with related CIs when retiring a CI?
Hi, I have a few questions regarding retiring related CIs; regardless whether the process is manual or automated. As an example, I have an IP Switch that has been retired/decommissioned. We have set the Operational status to Non-operational and Statu...
Create CI Template for
Ci's creation and gathering template for the CMDB Project.
CMDB_CI table database view
Hi, I am trying to build database view between "cmdb_ci" table with "cmdb_ci_business_app", "cmdb_ci_desktop_software", "cmdb_rel_ci", "cmdb_ci_server" I am stuck with what needs to be the where clause condition. I don't have exposure to CMDB tables ...
Resolved! SCCM SGC not consistently updating to the target record
Hello!Continuing to work on our SCCM SGC integration, we have run into an issue with the Computer Identity data source where we run a full load (have limited the SQL statement down to one record), transform that load using the robust transformer, and...
Set location of discovered CI based on IP address
Hi, Is there a way to automatically set the location of a discovered CI based on the IP address of the CI? I guess I would need a table which maps IP ranges to locations but not sure if that is the best way to do this.
Resolved! CMDB IRE suggetion
Hi Community I need help regarding an IRE decision making. As we know the serial number is taken as Unique values for all classes in CMDB, but I have a requirement from my client asking me to change "Name' as highest priority, which is previously "20...
What is impact of migrate Business Service from CMDB CI Services to a new class?
Hi All,What is the impact of migrating Business Service from CMDB CI Services to a new class?How can we convert, what are the best practices for moving CIs from one class to another class?What is the risk and impact analysis we should notify the clie...
Resolved! Performance Analytics - Incident Management Dashboard no data
Need to learn on how to populate the data just as they have in the following article:Incident Management Dashboard (servicenow.com)Can someone please provide steps on how to perform this currently learning Performance Analytics and have installed the...
Overriding the staleness rule, CI should change the status from retired/Non-operational to Installed
Hello Experts, We have made an integration with the help of Service Graph connector. All the devices that are active at 3rd party tool(SCCM, JAMF, Armis, SolarWinds etc.) are successfully coming into respective classes in CMDB, when the scheduled job...
SG-SCCM Data sources configuration issue
Hi All,I am trying to setup an integration with SG-SCCM on my PDI for testing purposes and following the guided setup but I am getting the below error message. I have made sure the sys_data_source table has relevant checkboxes of Can read, Can create...
