Our CMDB is using both Discovery and SCCM-SG for populating CIs. Recently we started noticing few duplicates coming across our remediation duplicate tasks. As we researched we noticed that SCCM is changing the SN fields as well as Discovery. We ha...
Out-of-the-box, our ServiceNow contains multiple classes having the same label.e.g. "Cloud Resource" is both the label for "cmdb_ci_cmp_resource" and "cmdb_ci_cloud_resource".(There are also other classes with the same duplicate labels.)This makes it...
Hi,We are trying to integrate Manage Engine OPManager with ServiceNow & we followed below process.https://www.manageengine.com/network-monitoring/help/integrate-servicenow.html But we are observing below issues:- 1.For Windows & Linux CIs which sync ...
I am building an integration using Integration Hub ETL. I need to map some of the data to fields in the alm_hardware table. How can I create mappings to this table? I only see tables under cmdb_ci.
Hello All, I'm wondering what will be the best process for virtual appliances in CMDB. The virtual appliances like IP routers, firewalls, etc,.. are being discovered in CMDB which creates the VM instance record and the hardware applaince record which...
Around 6 years back one of the customer asked us to retrieve the patches related information using Discovery product.That time had came across this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695180 Even today it...
Hi All, We are planning to implement Data Archiving for CMDB. Initially we taught of using Data Archive feature, but later when going through Servienow documents, it is mentioned to use Data Manager for Archiving CMDB.But there is no mention about wh...
Hi, We are planning to set up Cohesity storage system discovery,please help with steps in detail Thank you
I have a requirement I need to store different applications and associate roles with the application in service now and would also need to associate an Application with an user. I could see the cmdb_ci_appl table and also the cmdb_rel_user_type, whe...
Please refer the following documentation regarding details information on products discovered:https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/service-mapping/reference/r_SupportedApplications.html Hope this helps!!!
Hello all,I have virtual machines hosted on ESX servers (on-premise) and virtual machines hosted in the cloud (AWS AZURE...). What does the "is_virtual" checkbox mean? Is it used to specify that a virtual instance is hosted on a physical server ? Or...
We are on version Vancouver and trying to create a Service Map for multiple applications. Some of our applications are running Tomcat behind a load balancer and the Service Mapping works up to the Tomcat application server, but will not show the MySQ...
Hi All,We are using OCI Discovery schedule in our environment and recently noticed that Operational Status and Install Status of the Cloud database discovered through the datacenter constantly changes for every Discovery. I tried debugging the patter...
We have had to manually enter some CIs such as network appliances and some servers. What is the best approach to use to have a task or something generated for someone to verify that the server is still operational every so often so the CI does not g...
If an integration is using api/now/identifyreconcile and which generally uses sys_object_source_info containing a source_native_key while sending in IRE payloads but wants to move this pointer to a new cmdb item rather than a previously deprecated or...