CSA Question

[pwpriyadars]

While testing a catalog item for ordering an expensive computer, the mandatory approval is
being skipped for requester Bob Smith, but not for any of the other requests. what could explain
the issue?
a) the manager does not have a delegate assigned
b) there is a business rule, excluding bob Smith with from any approvals
c) the Bob Smith user account, does not have a manager specified
d) Bob Smith is a VIP
e) Bob Smith does not have a delegate set up on his account

The answer should be option d)Bob Smith is a VIP? Please provide your inputs.

[Dr Atul G- LNG]

Hi @pwpriyadars 

Q1) A department uses SLA data extensively to run reports. they keep asking for help with
building reports off of the same set of tables. they seem to be conducted by dot walking. What

c) create a data source for them and show them how to use it

Q2)A new service desk employee in Latin America Complaints that the create dates and time
are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone

[J Siva]

Hello

Q1) Option c. create a data source for them and show them how to use it

Q2) Option a. use the system properties to correct the instance time zone

Regards,

Siva

[Dr Atul G- LNG]

Hi @pwpriyadars 

b) there is a business rule, excluding bob Smith with from any approvals

[Sandeep Rajput]

@pwpriyadars Correct answer is c) the Bob Smith user account, does not have a manager specified

Explanation: If Bob Smith’s user record doesn’t have a manager defined, the approval can't be routed, so it may be skipped altogether unless fallback logic is in place.