CSDM reference documents and Relationship mapping examples

Ravish Shetty
Tera Guru

Hi all,

 

I am trying to learn the CSDM and would like some good reference documents for the same. I have referred to the CSDM 101 primer.

Also, it would be great if you can share an example of the business service, application service, tech service and infrastructure CI mapping diagram which could better help me understand on how different components are related.

 

Thanks,

Ravish

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Ravish Shetty 

 

https://www.youtube.com/playlist?list=PLi0Ik1xCDEbLzEpjQFl0LcT3MpjPcOAs5

 

This playlist will be helpful.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
4 REPLIES 4

Ravish Shetty
Tera Guru

found this video helpful especially at 8.19 mark

 

The Common Service Data Model (CSDM)

Dr Atul G- LNG
Tera Patron

Hi @Ravish Shetty 

 

https://www.youtube.com/playlist?list=PLi0Ik1xCDEbLzEpjQFl0LcT3MpjPcOAs5

 

This playlist will be helpful.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality

Please close the thread by accepting answer.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************