Data Certification - CMDB Workspace - Notifications

[Eric_Gauthier]

Hello, 

I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task.  We used to do this in Legacy Data Certification and just want to be able to have a way that users know that they have a Certification Task to work.  These users are not in CMDB Workspace usually and are not very familiar with it.  So we would want the email to have a link to get them to the CMDB Certification Task in the CMDB Workspace, so that they could go right to it.  It would be great if we could have it sent out via Teams.  Be great to be able to also send out reminders, etc.  

Has anyone done this yet?  If so, how did you configure this?  I am not really seeing anything OOB for this, unless I am missing something. 

Thanks in advance, 
-Eric

[Shreya Jain1]

Hi @Jhonny Wesley 

There are issues with legacy data certification which will not be fixed by support. I have an on-going HI case and support mentioned those are known issues and won't be fixed by ServiceNow. 

In legacy version, "Show All Records" button do not list servers specific to that certification task but list out all the servers. 

Another issue is once servers are certified and percent complete on task is 100%, after that it shows entire server list on task not servers just specific to that certification task. 

Regards,

Shreya

[Tony Branton]

No further development is planned for the legacy version of Data Certification as it is being deprecated soon.

Recommend you explore using the new version of Data Certification based on Data Manager in CMDB Workspace.

[CCZMAX1]

Hi Tony, do you know what triggers the event cmdbdatamanager.tasks.created? I'm trying to figure it out, along with how the email notification (CMDB Data Management Task Created) determines its recipient, as it’s currently being sent to members of our sys admin group.

The tasks are being created and assigned to the correct person, but I can’t figure out why the email notifications are not going to the task owner. I am not using a CMDB table.

My policy is set up on the sys_user_grmember table with the policy type certification.

Do you know what triggers the following events:

cmdbdatamanager.tasks.created

cmdbdatamanager.task.stale

cmdbdatamanager.task.failed

cmdbdatamanager.evaluation.failed

Many thanks
Max

[alexsaunder]

I'm also looking for this info @Tony Branton 

[Shreya Jain1]

Hi @Tony Branton , 

While creating certification policy using CMDB data manager, policy processor scheduled job is getting created with "Run as" field having name of the user who created the policy. 

Though we updated Run As field to specific user which we want to use for triggering policies scheduled job but still its getting triggered with name of the user who created policy. 

I've given data_manager_admin and scheduled_admin role to the user. 

Do you know how can we make policy run with specific user instead of user who created policy?

Thank you for the earlier reply. 

Regards,

Shreya