De-duplication template for multiple CI classes

micahbugbee5593
Tera Contributor

I am trying create a de-duplication template to remediate in bulk, however I have De-Dupe tasks where one CI is from a CI class such as Computer or Windows Server, and then I have the other CI from the Unclassed Hardware class.  Which class do I use to create the template to run on?  Currently, I have created a template to run on the Windows Server class where I have CI's from both the Windows Server class and Unclassed Hardware class, but when I run the template, I get several errors reading "Class hierarchy for task and template do not match".  

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Sandeep90
ServiceNow Employee
ServiceNow Employee

@micahbugbee5593  Please create a template at a higher level class, in case if a dedup task has CIs from computer or windows server template needs to be at cmdb_ci_hardware level. 

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Sandeep90
ServiceNow Employee
ServiceNow Employee

@micahbugbee5593  Please create a template at a higher level class, in case if a dedup task has CIs from computer or windows server template needs to be at cmdb_ci_hardware level.