I want to include attachment attached in Request form in notifications.

[Taaha M]

I am sending a notification for user once request raised is approved.

The notification body should also include attachment attached.

I checked the 'include attachment' checkbox available in notification but it is not working.

How can I get this in notification.

[Rajesh Chopade1]

Hi @Taaha M 

You can check following points first to trouble shoot your issue:

Make sure that the user receiving the notification has permission to view the attachments. If the user doesn’t have access, the attachments won’t appear.

If you're using a custom email template, ensure that the template supports attachments. You might need to modify the template to accommodate them.

If the standard method isn’t working, you can use a script to manually include attachments in the notification.

Look at the notification logs to see if there are any errors or warnings that could provide insights.

i hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

rajesh

 

 

[Taaha M]

Agreed.
The user receiving the notifications doesn't have access to download links, so I am trying to have an attachment instead where the user can see the attachment in the notification.

I tried using GlideSysAttachment methods....nothing worked.
Can you suggest what logical is to be used.

[Rajesh Chopade1]

hi @Taaha M 

you can use a script to manually include attachments in the notification.

// Function to attach files from the record to the email as inline
function attachInlineFiles(current, email) {
    var attachment = new GlideSysAttachment();
    var attachments = attachment.getAttachments(current.sys_id);
    while (attachments.next()) {
        var fileName = attachments.file_name;
        var sysId = attachments.sys_id;

        // Get the attachment content
        var content = attachment.getContent(sysId);
        var base64Content = GlideStringUtil.base64Encode(content);
        
        // Define the content type (change based on your attachment type)
        var contentType = attachments.content_type || 'application/octet-stream';
        
        // Create a content ID for referencing in the email body
        var contentId = "attachment_" + sysId;

        // Add the attachment as inline
        email.addInlineAttachment(contentId, base64Content, contentType, fileName);

        // Add a reference to the attachment in the email body
        email.body += '<br><img src="cid:' + contentId + '" alt="' + fileName + '" />';
    }
}

// Call the function to attach files
attachInlineFiles(current, email);

i hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

rajesh

[DanielJ75810854]

Where are you create this script? It's a script include?