Will Business rules execute when IH-ETL executes?
Will Business rules execute when IH-ETL executes?If yes, is is possible to stop running the Business rules just like how we can disable the execution of Business rules in Transform maps?
Forum Posts
i want to send a notification
I want to send a notification to user who is in assigned_to field of sc_task "catalog task" table once it is closed.But i am not able to achieve it. I am not able to send it
EC2 ,AWS,cloud service account ci relationship
Hi All, We are importing Account ID, SerialNo, Region information from JDBC integraion. want to create relationship as below in cmdb_rel_ci table.We can find the EC2 CI with Serial Number, AWS Datacenter CI with Region, and find the Cloud Service Acc...
need field setting while clicking on reference icon
Hi All , i was asked to set fields by order when user clicks on reference icon. Ex. let us say when user clicks on affected ci field lookup icon in incident table and when user click on look up icon. IT pop up a new window and show list of cmdb_ci ...
Resolved! Integration Hub ETL - How to add a non-CMDB class
Hello experts!I am doing some testing using Integration Hub ETL. I am investigating whether IH-ETL can be used to import CIs and asset items at the same time.I know that IH-ETL supports non-CMDB classes since version 3.2, Utah version.■ProblemI am in...
Field Normalization
Hi All,If anyone worked on field normalization,please let me know how can we normalize reference field (like department on user table).Requirement is to normalize user's department when creating new record.It seems OOTB servicenow does not support no...
Azure Cloud Discovery Setup Root Certificates
I am trying to setup Azure Cloud Discovery and after testing the discovery schedule, I have come to the conclusion based on the logs that I have checked from the Mid server agent logs, It is pointing to an azure certificate issue. Please provide me t...
Resolved! how to eliminate retired ci from stalness metrics of cmdb dashboard
hi team i have to eliminate all the retired ci not getting reported in staleness cis for entire cmdb, can you help me how cani achive this. no archiving of cis, or deleting of cis.
Duplicate CI Remediator only takes change requests in a new state into account
For anyone who doesn't know, the duplicate CI remediator only takes change requests which are in a New state into account. I've spoken with the development team at ServiceNow and it's apparently because of a business rule restricting modifying the CI...
Discovery error with payload linux server
Hi Community I am facing this error while doing Linux server discovery and this is happening only for this Linux server, could you please help me in how to debug this and solve this
Show Not related servers of an Application Ci in a List Collector
Hi Community !!In a custom UI view of a catalog form there is a Application CI reference variable and 2 list collectors variables. The first List Collector variable should show all the servers which are having existing CI relationship with the Applic...
Resolved! How do I open an Archive table that contains all CI classes, similar to Configuration Item [cmdb_ci]
I'd like to be able to search across all CI classes in the Archive table. Opening ar_cmdb_ci.list does not work
In the SNPI - Import CMDB Data module Transform Maps while creating am getting
In the SNPI - Import CMDB Data module i am trying to create Transform Maps while creating am getting errors like this. Can you please help me on this issue. Attaching scerenshot for reference. Errors are: 1.Error Invalid insert 2. This is a high prio...
Now on Now - How ServiceNow support is using CMDB/CSDM
Hi team, Some of my customers are Software Development companies and we always struggle a bit regarding CMDB/CSDM specially regarding the "Application Services / Technical Service Offering / Business Service Offering".I would like to know if we have ...
PureStorage Flash Array fails to discover.
I have enabled the pattern for PureStorage, verified that we are on the latest version of Discovery and Service Mapping Patterns (1.15.1) using Washington DC. And created a Basic Auth Cred that has been tested.Attempting discovery on the PureStorage ...
