We have recently started to use the AWS Service Graph Connector to bring data into ServiceNow for the use in Service Maps. It works fine and was easy to set up but it has shown us that the amount of data in AWS is too much to manage and is using our...
Attestation CI 'Attested' field is not updating to 'true' and 'Attestation Score' is also not updated after completing the attestation task.
Hello all, When using SCCM integration plug in, while looking at the computer form, I'm not getting information for File Systems, Running Processes, CI IPs, DNS Names for CIs, Memory Modules, or TCP Connections.I'm not seeing any downstream or upstre...
In Mapped application service table there is filed stakeholders which should include owned by + managed by + delegate + support by + others. (see the first attached file)There is a catalog "Create/Update application services" where there are two opti...
Hi Team,Good Morning."I am facing an issue with mapping the field from source to target. We have a 'monitor' field on the CMDB form. I attempted to map the value, but instead of 'true' or 'false', I am receiving '0' or '1'. How can I resolve this iss...
Can we discover Asset Tag in CMDB? Is there any way to populate Asset tag information. We are using ServiceNow Agent Client Collector (ACC) for discovery in Client network.
Hi All, Requirement: Value of 'IMEI' field of 'cmdb_ci_handheld_computing' table is to be synced with custom field 'IMEI' on Asset table. Current Configuration:We are getting our organization's Mobile phone's data through Intune Spoke to 'cmdb_ci_han...
Are there any other possibilities of the network gear Discovery pattern using IP traffic to build relationships to CIs including printers connected to an IP switch , any best practices to build relationships around this front. Currently the relation...
How to read the Suggested relationships in ServiceNow? From top to bottom, or from bottom to top? Consider this OOB suggested relationship. It is clear that Unix server 'RUNS' the Database (so I assume we always needs from top to bottom) Now consider...
Has anyone created CI's for Integrations (the integration itself) relating them to the systems that are being integrated? Is there a class for Integrations (I search product docs and did not find one). Just looking for how others have managed their...
My PDI is on the Utah version. I am trying to import data using Robust Transform Engine and every time I run it throws the below error:java.lang.RuntimeException: Table name:sys_rte_eb_operation is not a valid RTE Entity Based Operationat com.glide.r...
Hi, Has anyone encountered this issue when you are facing a long time to load the CI Relationship Editor? I faced this issue when I am attempting to add the CI Relationship on the CIs.
Syntax error or access rule violation detected by database table doesn't exists. Getting this error on dev instance. Screenshot attached.
We are able to discovered all other Wireless access controller and their associated access point in Discovery, but 9800 Series WAC is not able to discover access points, though WAC is discovered. Do we have to follow different approach for 9800 serie...
We are getting to see a few incidents, change etc with the CI field as _AMISSINGCI,We got to know from the incident owners that the CI existed with the correct name but the CI does not exists in the CMDB anymore. We do not have any auto archiving act...
