I've created a Retirement Policy that fires a CMDB task when computer CIs have not been discovered in 60 days. I've run into a few instances where a CI where a task was fired, but the group that the task is assigned to does not want to retire the CI ...
You can modify mapping settings by adding an entry in the Rest Insert Multiples [sys_rest_insert_multiple] table and changing the Column mapping from Label to Column name. What entry should I add in sys_rest_insert_multiple table? Need some details...
Using the following combination ofKey: chef_workgroupValue: staOnly two servers are being associated when attempting to create an "Application Service - Tag based" as oppose to the four that should be populated. Please investigate as to why. Kindly s...
I have an issue where the user System is changing the Install Status of a VMware Virtual Machine from installed to decommissioned. How do I go about trying to track down what is causing this change? Is there a way to lookup what user system was doi...
Hi, Can anyone suggest a best relationship type we can use for creating relationship between Application and Database in CMDB. Regards,Bhaskar
We want to disable the function of updating life cycle stage and life cycle status based on operational status fieldWhere its configured back end OOTB in servicenow ?
Why MAC address is disabled in OOB CI identifier for Hardware class? MAC address is also called as physical address, its burnt into the network card by the manufacturer hence also called as burned-in address.Hence this is also unique for a device rig...
There doesn't seem to be any functionality, outside of using the Advanced view, within the filter list, that allows you to search for a Flow with particular values; name, created by, active state etc. Am I missing something or is this a ridiculous de...
NOTE - I have already read this article, yet posting my question here. I have a task at hand to do a CMDB assessment. I am in need of a list of parameters on which I can assess the current state of the CMDB. I have some parameters: The custom CMD...
Hi everyone. We've had Normalization Data Services activated for a few years now. Do we need to continuously update the Normalized Company list from ServiceNow? Is it being changes/updated on a regular basis? Thank you.Cheers, David
How the OOB BR 'Populte Assignment Group based on CI or SO' works?When both CI and SO has Assignment group filled with different values, now it works wrt CSDM (not technically, asking from CSDM process perspective)
Hi All, Can we update an Environment field for child class CI, as per parent class I? Ex: if my Server is parent class and it is in "Production" can Child class like Memory , disk , disk partition can also be marked as "Production"
Hi team, I am unable to change the server status from retired to instock or installed If i changed to instock i am getting a mandatory filed instock to be filled under fiancialIf i changed to installed i am getting a pop up changing from retired to i...
Hi, What will be ebest way to havee SLA configured for Catalog requests. A single RITM has 2-3 activities and basically our customer are having separate SLA against each activities. So how do we tag them any OOB field to put them Thanks
Hello Guys,Please assist what would be best way for this goal: "We only have ITSM Pro" nothing else1) We want to store and aware of how many Email Exchanges, Servers, Accounts are present . Any way to discover them by any spoke available within ITS...