Dependancy View icon is hidden on cmdb ci field

[susmitha17]

Hello,

In the sn_vul_container_image_vulnerable_item table, there is a reference field pointing to the cmdb_ci table. However, the dependency view is not visible for some of the CIs. Can anyone explain how the visibility for this field is defined?

Note: There is a macro named 'task_show_ci_map' based on which the icon is getting hidden

Thanks

[Gaurav Rathaur]

Hi @susmitha17 ,

Can you check if the glide.ui.cmdb.dependency property is disabled

This property controls whether the Dependency View icon shows

Fix:

Navigate to System Properties > UI Properties

Search for: glide.ui.cmdb.dependency

Make sure it's set to true

[PoornaSaiN]

Hi @Gaurav Rathaur ,

I hope you are doing well.

Even I am facing the same issue but did not find the glide.ui.cmdb.dependency property in UI Properties. Can you please share with me any screenshot or Sys ID to search?

Thank you!

[Gaurav Rathaur]

Hi @PoornaSaiN ,

glide.ui.cmdb.dependency did exist in earlier versions of ServiceNow to control the availability of the CMDB Dependency Views. However:

Current Status (As of recent ServiceNow versions like Tokyo, Utah, and Vancouver):

• glide.ui.cmdb.dependency no longer appears by default in modern instances.

• Dependency Views are now controlled through plugins and module access, not just a property.

Create it manually

If it doesn’t exist, you can create it:

1. Click New in sys_properties.list.

2. Fill in the fields:

   • Name: glide.ui.cmdb.dependency

   • Type: true | false (Boolean)

   • Value: true (if you want to enable it)

   • Description: (optional but recommended) Enable CMDB dependency view UI.

3. Click Submit.

Mark this reponse helful and answered if this it helps you.

[Gomathi Kannan]

Hi @susmitha17 ,

You can remove the ref_contribution=task_show_ci_map from the attribute of this fields.

However, this will consider as a customization hence requesting you to have consultation with ServiceNow before making any changes

BR,

Gomathi K