Discovery updating incorrect RAM value for Windows server?

pavan garige · ‎05-16-2024

Hi All,

I have tried to discover the windows server , it is able to discover and updating the correct information for Serial number, CPU, IP address etc , however it is updating RAM(MB) value is '0' instead of 16GB .
Here Server actual RAM is '16' GB , but it is discovering RAM is '0'.
Can anyone let us know the issue why it is discovery incorrect RAM Value?

Sohail Khilji · ‎05-16-2024

Hi @pavan garige ,

what values are you getting in the payload ?

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pavan garige · ‎05-21-2024

HI Sohaili,

Thanks for the information. we have checked the payload value of RAM which is 0 (incorrect value) and I could see no records in Probe result cache table even after discovering the CI.

Dr Atul G- LNG · ‎05-16-2024

Hi @pavan garige

It might be some cache issue?

https://www.servicenow.com/community/itom-forum/discovery-not-updating-os-related-fields-after-initi...

@AJ-TechTrek any thoughts?

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pavan garige · ‎05-21-2024

HI Atul,

Thanks for the information. I could see no records in Probe result cache table even after discovering the CI.