Identification Engine errors in Service Mapping ServiceNow

Sai184517
Tera Contributor

Hi All,

 

Hope you are doing well

 

I am trying make a data base connection from windows server and I have encountered below issue.

 

Identification Engine errors: See Identification Logs for more info. ServiceNow discovery source in data source choice list is inactive. it is required to have an active data source for ServiceWatch and ServiceNow for discovery to work correctly. To check the list of data sources, navigate to System Definition > Choice Lists. Filter the table by Element=discovery_source and Table=cmdb_ci. Make sure that the desired data source exists in the list, and that its Inactive value is set to false. Proposed solution: Search in table sys_object_source for duplicate records having the same fields: source_name = null , source_native_key = nullUpdate failed with error: Commit was not attempted due to other errors, Sys Id: 4de7a8ac1b4db7c08fac4332dd4bcb78 Found duplicate records in table [cmdb_ci_db_mssql_database] using fields [database,name]. Update failed with error: Commit was not attempted due to other errors, Sys Id: 0541d0441bf2b7888faxxxxxxxbcb07 Update failed with error: Commit was not attempted due to other errors, Sys Id: 73c54a781bb5da5436d8xxxxxxxx4bcbbb

 

The data bases are not getting discovered due to this error, can you please help me here

 

Thanks & Regards,

Sai

1 REPLY 1

Sandeep90
ServiceNow Employee
ServiceNow Employee

@Sai184517 Please add more detail on the data source issue the solution you added should resolve the datasource issue. 

 

Regarding second one please check if you have any custom BRs on the table that is preventing update when there are duplicates.