Discovery updating incorrect RAM value for Windows server?

[pavan garige]

Hi All,

I have tried to discover the windows server , it is able to discover and updating the correct information for Serial number, CPU, IP address etc , however it is updating RAM(MB) value is '0' instead of 16GB .
Here Server actual RAM is '16' GB , but it is discovering RAM is '0'.
Can anyone let us know the issue why it is discovery incorrect RAM Value?

[Sohail Khilji]

Hi @pavan garige ,

what values are you getting in the payload ?

[pavan garige]

HI Sohaili,

Thanks for the information. we have checked the payload value of RAM which is 0 (incorrect value) and I could see no records in Probe result cache table even after discovering the CI.

[Dr Atul G- LNG]

Hi @pavan garige 

It might be some cache issue?

https://www.servicenow.com/community/itom-forum/discovery-not-updating-os-related-fields-after-initi...

@AJ_TechTrek  any thoughts?

[pavan garige]

HI Atul,

Thanks for the information. I could see no records in Probe result cache table even after discovering the CI.