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‎03-19-2024 08:02 PM
Hello team,
We are exploring ACC agents to populate our CMDB. Just curious about if ACC uses the IRE while creating or updating CIs in CMDB.
I did not find any references in related Script includes. At multiple places, I found references to GlideRecord insert() method.
Anyone has any ideas?
Thanks,
Rahul
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‎03-19-2024 09:18 PM - edited ‎03-19-2024 09:20 PM
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‎03-19-2024 09:18 PM - edited ‎03-19-2024 09:20 PM
HI @rahulyamgar here is the article about it.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1163304
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960514
Harish
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‎03-20-2024 03:49 AM
@AJ-TechTrek any thoughts here.
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‎03-20-2024 06:10 AM
Hi @rahulyamgar ,
Yes , it will use the IRE in ACC for CMDB data update.
The ACC-V assets are stored as Agent plugins with the main entry point [acc_visibility_main] and other modules for OS families. There is one main system Discovery Check definition, called Enhanced Discovery, which is used by the Enhanced Discovery Policy. This ACC-V policy runs off a schedule, which is defaulted to 24 hours (86,400 seconds). This policy configuration is synced to all agents as defined in the ACC-V policy.
- Data transformation into an identification and reconciliation engine (IRE) compatible payload
- Non-CI data reconciliation (cmdb_running_processes, cmdb_tcp_connections, and so on)
The ACC-V Check Definition, Enhanced Discovery, is initiated by the ServiceNow Instance. Then an ECC Queue record with topic, MonitoringProbe, is created on the output queue with relevant Check information. The MID Server then processes the check, by sending a message to ACC via WebSocket over TLS.
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Thanks
AJ
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‎03-20-2024 06:20 AM
There are 2 Script Includes: EnhancedDiscoveryHandler and MainDiscoveryHandler. Both of them have the calls to CreateOrUpdateCI function.
Thanks,
R
