Does Multisource CMDB require a Discovery license?

[Martin Grosskop]

Hello existing users of Multisource CMDB.

I know we are not supposed to ask licensing related question on this forum, but .......

We are looking to use Multisource CMDB. We do not have a Discovery License.

Our ServiceNow Account manager is telling us we may not use Multisource CMDB as we do not have a Discovery license.

I find that somewhat surprising because:

1) The plug-in that we need to activate (ITOM Discovery License) is listed as a free plug-in.

2) Multisource CMDB is part of the CMDB Fundamentals training on NowLearing, alongside IRE, etc which are all part of the "base" CMDB.

What has the experience been of folks out there running Multisource CMDB without a Discovery license?

Keen to know whether the policy we have been given is being applied consistently across the user base.

Regards

Martin

[Appli]

Hi, please check product documentation:

Enable Multisource CMDB
Activate the ITOM Discovery License (com.snc.itom.discovery.license) plugin.

It's what you mention as well ... so, having a discovery license is a prerequisite for running Multisource CMDB.

Hope it helps

[Martin Grosskop]

Thanks Appli,

I have referred to the documentation already.

And the ITOM Discovery License is listed as a free plugin:

ITOM Discovery License is not the same as the license that comes with ITOM Discovery - which is where you have to pay for x number of servers etc.

Hence my question - do we need a full blown subscription license for x number of servers to be able to run Multisource CMDB?

[shloke04]

Hi,

No I don't think so it requires Discovery License here. Id just required the plugin mentioned below to be activated and the property "glide.identification_engine.multisource_enabled"

• Activate the ITOM Discovery License (com.snc.itom.discovery.license) plugin."
• I believe it is just a property which enables this tracking, but to be on a safer side get it confirmed from your Account manager representative as well.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Navin Sharma]

Multisource CMDB required ITOM SU license to enable.  You don't get charged for usage per say (i.e. there is no per CI charge) but does require ITOM SU to enable.