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How is the CI being created?

We have an integration user (sopaonly) with roles snc_internal and soap. This user is repeatedly creating duplicate CIs in the CMDB, specifically under the Network Adapter class.I am trying to trace the source of this data population but haven’t been...

harsavardha by Tera Contributor
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  • 2 replies
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ITOM Discovery and HAM licensing

Hi,We have a large number of HAM licenses and a small number of ITOM discovery licenses too. Now, when HAM Service Graph Connectors discover end-user devices, then with assets CIs in the computer class are also created. Now, because the ITOM discover...

AI tools in CSDM/CMDB

Hi,Interested to understand where people are putting Ai tools like Microsoft Co-Pilot in their CMDB? We are beginning our journey with expanding our CMDB using CSDM modelling, but not sure where Microsoft Co-Pilot fits.Any suggestions are appreciated...

tomjuk26 by Tera Contributor
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  • 2 replies
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ITOM

Greetings FolksI want to understand below things:-1.) If I want to discover Vcentre from the scratch what are the pre req, what kind of credentials it will use & how to set-up the Vcentre Discovery.2.) If I want to Discover both WMI & SSH using disco...

CMDB updates and reconciliation behavior

Hello!I have a scenario with two data sources:Source A -> Reports on the operational status of a CISource B -> Reports additional details about the CI, but does not provide lifecycle/operational status informationHere’s what I’m seeing:Source A last ...

Tresselt by Tera Expert
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  • 10 replies
  • 0 helpfuls