IntroductionA Configuration Management Database (CMDB), in short, is a vital component in successful IT Service Management (ITSM). The main function of a CMDB is to store a thorough catalog of an organization’s IT infrastructure. When working with Se...
Hi All,I have been testing our CMDB Data Certification Tasks (new via CMDB Workspace) and noticed that 'failed' elements appear in the CMDB Workspace 'My Work' under the title of 'Certification exceptions' (table: sn_cmdb_ws_dm_certification_attribut...
Currently, I am working with ServiceNow and have a base class of hardware and a child class of virtualisation server(and storage server). The hardware class has identification rules such as a name with a priority of 300 or a MAC address with a priori...
Hi all, I'm confused on how the condition script is applied for a de-duplication template. Since the script is supposed to return an array of sys_ids of the de-duplication tasks, is the condition script used to actually assign the tasks to this templ...
In our ServiceNow environment, we have identified that more than 2,000 Azure VDIs are currently being discovered as EC2 instance VMs through Azure API Discovery. Since each VDI consumes one ServiceNow license, this is causing a significant licensing ...
IntroductionIn the complex environment of contemporary IT, a reliable and trustworthy Configuration Management Database (CMDB) is the backbone of effective IT Service Management (ITSM). The CMDB in ServiceNow is the common repository for all Configu...
IntroductionWithin the ever-changing world of IT infrastructure, it is essential to keep a Configuration Management Database (CMDB) up to date and accurate. The CMDB in ServiceNow is the single source of truth for IT assets, and at the heart of this...
We are trying to integrate ServiceNow with ABM (Apple Business Manager) via a custom integration. We are facing issues with setting up authentication due to ServiceNow not supporting ES256 encryption algorithm needed to generate client assertion for ...
Hello, I am looking for assistance. Here are my Identification Rules, I am being told the Product Instance Identifier (which we are not using) should not be interfering with anything and it is fine being the OOB Rule and the highest priority. All my ...
We have a client wanting to capture Last Logon user and timestamp, using SG-SCCM. My understanding is SCCM does a hardware scan on a scheduled basis, weekly by default. Does anyone know if logon information is captured more frequently than that, o...
we need to Create a platform analytics dashboard to take Data hygiene over time.The first visualization will be a line chart that shows 2M orphan relationships.Our goal is to decrease this count to zero but have historical record of the clean up. So...
Hi Team, We have follow on tasks assigned to CI owners under compliance audit, so is there any way assigned user can see them on CMDB workspace? please advise how and what to configure to bring them on?
Before the user updates the CMDB record I want the CI to be sent for approval. Once approved the chnages should be reflected in the Database..How to acheive this?Description: Could you please let me know how can we acheive the below requirement.Below...
I’m supporting the go-live of a CMDB initiative and am looking for guidance on how practitioners articulate business value or cost savings from CMDB work. Unlike SAM or procurement initiatives where savings can be tied directly to license spend, CMDB...
