Data Refresh Rules
Hi,Where Data Refresh Rules are stored/or what is the table name ?
Forum Posts
Resolved! Where can I find this system property?
Hello, I'm looking for this systems property: glide.cmdb.logger.source.identification_engine Can someone tell me where to find it? I've looked in sys_properties and the cmdb Properties. I'm reviewing the logging features in the cmdb. I'm on Zuri...
Relationship Hierarchy between Business App and File System/Storage File Share/AWS S3 Endpoint
Hi Community,I’m trying to understand whether ServiceNow OOTB CMDB relationships allow us to derive a hierarchy between Business Applications and File System / Storage File Share / AWS S3 Endpoint records, either directly or indirectly, without creat...
Resolved! Data Manager policy type "Delete related CMDB Entry"?
I am trying to figure out how to use the Data policy Delete related CMDB Entry.The documentation is not helping and the latest slides from ServiceNow does not help either. Does anyone have a step by step explanation (especially what options are for ...
Resolved! New Tab in CMDB Workspace
Hi,I need to add a new tab in the CMDB Workspace as shown in the below screenshot Any documentation or example will be much appreciated. Thanks in advanced.
which class can I add Arista Virtual Machine instances to? Note these are not in vcenter
Hi Team, I hope you are able to help me. Business wants to track these additional VMs in CMDB. We already have Arista physical appliances and now they want to track virtual machine instance on these physical appliances. Currently, ITOM is not able to...
OID from ITO Content Service
We recently started using the Conten service from ITOM to widen our OID base.But we found that at least one CI type has been classfifed in a questionable way. Thta is theCisco Webex Board 55 resp Tandberg Webex Board 55.It is classified as IP Router ...
Created Technical Service instance for Neatbars but when Dynamic CI group is attached...
Created Technical Service instance for Neatbars but when Dynamic CI group is attached the Instance morphs into a Dynamic CI Group Is this expected behavior? In the Relationships Standards there are 0 rels between Dynamic CI groups and any Service Ins...
Resolved! Server CI Cloud Hosted Data
Hi all, We are trying to capture data regarding where a cloud hosted server is hosted. Currently we only have two options (On Prem and Azure). I don't see any OOB fields for this data. Does anyone have any solutions regarding best practices for capt...
How do you track where a CI is hosted? is on prem vs cloud?
Hello, Example: Servers.We use IP based discovery to get on prem CIs (Servers)We use Service Graph connector AWS to get cloud CIs (EC2) So both of these discovery techniques fill in data on in the cmdb_ci_server table. I cannot find a field that ind...
Data Certification for ci relationships
I did the certification for servers and mainframes etc.. and I am populating the certification details like Attested by with certification Assigned to user and other reasons with the Certification Task number on the respective hardware table and it i...
Data Certification - Allow any user to complete certification
I'd like to allow any user that is member of 'certification' role to update any data certification task (table cert_task). OOTB, the only user or group assigned to the task can complete the certification or modify the task itself, specifically cert_t...
How can I create a new Discovery pattern to prevent duplicate CI entries in the cmdb_ci_computer .
Hello,I am working on preventing duplicate CIs in the CMDB Computer table. I have already installed the Discovery and Service Mapping plugins and am looking to create new Discovery patterns.Could someone please provide a step-by-step guide on how to...
Data Manager Policy question
Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...
AI use case for CMDB
Hi There, I am exploring opportunities to leverage AI within the CMDB space. Let me know if you have any use cases implemented so far.
