Duplicate CI tasks not getting closed by itself

SayliB
Mega Contributor

‎05-14-2024 08:20 AM

Hello All,

 

I am facing some issues with the Duplicate CI's in CMDB. 

 

There was duplicate CI's created for a set of records. As we have "Duplicate of" field I was able to see that it got tied up with the duplicate record. Then I deleted the duplicate CI manually and the "Duplicate of" field shows empty.

BUT,

 

When I see the Health Dashboard for duplicate values it still shows tied up. With my understanding I believe that task should close by itself. Can anyone suggest is there any way to tackle this issue as I have huge number of duplicate values tied up?

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AJ-TechTrek
Giga Sage
Giga Sage

‎05-20-2024 01:55 AM

Hi @SayliB ,

 

You must close the associated Task of Duplicate CI as well as you must run the Completeness and Correctness Schedule jobs from CMDB Dashboard to see the updated data, Please check once after running the schedule Job this.

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

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