Hi All,
Recently we did a company normalization in our environment.
After performing the guided set up as expected, normalized data has been populated as expected.
When it comes to product model table, in the manufacturer field we are able to see normalized value but display name is not populated as expected.
We have to sync display name with the normalized manufacturer value in product model table.
Found one article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727937
It helped me some what. but for software related product model, when I am changing the model name to populate display name correctly, I am getting below error.
"The created software model may conflict with one or more existing software models". Not sure how to fix this.
Can anyone help how we can achieve this?
Regards,
Ganesh
