Error in CMDB Workspace search in PDI ("Oops! Something went wrong on our end")

[mbourla]

I'm looking at the CMDB Workspace, initially the Intelligent Search function.  If I try doing a search in my Personal Developer Instance, it always errors, saying "Oops! Something went wrong on our end".  See attached screenshot.

In our corporate instances I don't get that error - it's just in my PDI. 

My PDI is on Vancouver (patch2-hotfix1) and our enterprise instances are also Vancouver, but patch8.

Does anyone know why that error message might be coming up every time in my PDI, and how to stop it?

Thanks
Michael

[Ashok Sasidhara]

I have been also getting the same error message every time I tried the CMDB intelligent search on my PDI recently. But it works fine on our customer servicenow instances. I'm assuming it is a issue specific to PDIs then. May be someone from ServiceNow would be able to share more insights about why this is happening.

[mbourla]

It's annoying, isn't it?  Originally I raised a HI ticket, but they told me they won't help with PDI issues, and advised me to ask on Community.  If I don't get an answer here, I may contact our account manager and ask them to find out for me, despite what the HI/Support people said.

[Tony Branton · Accepted solution]

Intelligent Search uses services only available to instances running in ServiceNow data centers. Unfortunately, these services are unavailable for PDIs.

[mbourla]

Many thanks @Tony Branton.  Ideally it would say something to that effect rather than just the "Oops!" message, but good to know that's why it's not working in PDIs.