Error in CMDB Workspace search in PDI ("Oops! Something went wrong on our end")

mbourla
Giga Guru

I'm looking at the CMDB Workspace, initially the Intelligent Search function.  If I try doing a search in my Personal Developer Instance, it always errors, saying "Oops! Something went wrong on our end".  See attached screenshot.

In our corporate instances I don't get that error - it's just in my PDI. 

 

My PDI is on Vancouver (patch2-hotfix1) and our enterprise instances are also Vancouver, but patch8.

 

Does anyone know why that error message might be coming up every time in my PDI, and how to stop it?

 

Thanks
Michael

1 ACCEPTED SOLUTION

Tony Branton
ServiceNow Employee
ServiceNow Employee

Intelligent Search uses services only available to instances running in ServiceNow data centers. Unfortunately, these services are unavailable for PDIs.

View solution in original post

7 REPLIES 7

anand2004an3043
Giga Contributor

1000035830.jpg

This is a problem solution pls 

This looks like an issue with the access rights given to your profile. You should reach out to someone from your ServiceNow partner portal admin team. 

Intelligent Search has been enhanced with an LLM and uses services that are not available to personal developer instances.