Filter Staleness Rule

Sam Motley · ‎07-11-2023

Hi All,

I'm trying to filter a staleness rule to exclude cmdb_ci_server and only show workstations. However, i can only select cmdb_ci_computer table if i want to see workstations.

Does anyone know of a way i can filter a staleness rule to only include class computer?

Cheers,

Sam Motley

Ashok Sasidhara · ‎07-11-2023

You can go to the 'Server' class in CI class manager and modify the staleness rule with a different effective duration (ideally the duration should be something that makes sense considering the frequency at which the server data is updated in your ServiceNow CMDB). Then the staleness of Server class will be based on this effective duration which is specific to the Server class and it won't consider the staleness rule set on the parent Computer class.

View solution in original post

Ashok Sasidhara · ‎07-11-2023

You can go to the 'Server' class in CI class manager and modify the staleness rule with a different effective duration (ideally the duration should be something that makes sense considering the frequency at which the server data is updated in your ServiceNow CMDB). Then the staleness of Server class will be based on this effective duration which is specific to the Server class and it won't consider the staleness rule set on the parent Computer class.

pratiksha5 · ‎07-11-2023

Hi Sam, I did not understand the question. Can you explain what you are trying to do?