Get to De-Duplication Task for a CI from the CI

[JolieG]

When I'm looking at a CI that is flagged as a duplicate, I get a banner at the top indicating it's a duplicate and what it's a duplicate of. Is there a way that I can get to the associated De-Duplication Task from a duplicate CI? Alternatively, is there a way to search for De-Duplication Tasks for specific CIs? It would be great to be able to easily remediate a duplicate as someone calls attention to it rather than "I'll get to it whenever I find the right De-Duplication Task."

[VikMach]

@JolieG, there is a dashboard created for this inside the CMDB Workspace. Check out the feature functionalities created by ServiceNow to help you remediate the duplicate CIs quicker. 
Follow the instructions and guide provided here - CI de-duplication experience in CMDB Workspace.

I hope this helps.
Let me know if it worked.

Regards,
Vikas K

[Bhuvan]

@JolieG 

Go through below links to understand more about out of box capabilities for handling duplicate CIs and managing de-duplication tasks in CMDB,

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0829103

https://www.youtube.com/watch?v=Nf9-FYzNihY&ab_channel=ServiceNowDocumentation

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/configuration-m...

Thanks,

Bhuvan

[Pratiksha · Accepted solution]

Go to cmdb_health_result table, filter the metric  you want to see. Here you can search CI.

[JolieG]

Perfect! I knew there had to be some way to find a specific task for a specific CI! Thank you!