Getting access error in CMDB workspace

Ravish Shetty · ‎02-13-2025

Hi,

This is in my developer environment and also in my customer instance.

When I click on 'create ci' under CMDB workspace, I see this message. I have system admin role. Any idea why this happens and what can I do to get the access?

Ravish Shetty · ‎02-13-2025

After checking the product documentation, seems my servicenow profile was missing 'cmdb_manual_ci_ire_access' role.

View solution in original post

Dr Atul G- LNG · ‎02-13-2025

Hi @Ravish Shetty

Try to give ecmdb_admin role to your profile also, try to repair the plugin once.

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Ravish Shetty · ‎02-13-2025

Thanks Atul. I tried both steps as you noted, but it did not work.

Ravish Shetty · ‎02-13-2025

After checking the product documentation, seems my servicenow profile was missing 'cmdb_manual_ci_ire_access' role.

amanbgulati · ‎07-17-2025

I gave the cmdb_manual_ci_ire_access role but still have the issue. Any suggestions?

1. I dont see the Workspace tab at the top

2. If i go to CMDB workspace from the application navigator, i see 403 error