Granting view access to the Business Application table via ACL

Jeffrey Beaudry
Kilo Sage

Hello all,

I have a published SN report that lists a number of Business Applications based on condition filters.  The published URL for the report is getting emailed to ITIL and non-ITIL users in order to view.

Unfortunately the report is showing empty when attempting to view from the email link itself.  If the user logs into a SN instance on a different tab and refreshes the report, the data is visible.

I have been able to resolve this by creating an ACL for ALL users to have 'read' rights to the cmdb_ci_business_app table.  But I am unsure if this is correct way to address this, and if this affects licensing at all?

1 REPLY 1

jaheerhattiwale
Mega Sage
Mega Sage

@Jeffrey Beaudry Share the report to the role with which users can see it in the backend table.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023