Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

[ayman_h]

Hi,

I would like to hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace for non CMDB Admin just like the 'Management' tab on the CMDB Workspace. Does anyone know how this can be configured?

Regards,

Ayman

 

[ayman_h · Accepted solution]

Thanks @Shruti  .

Looks like we need to update 'chrome_toolbar' UX Page property along with the 'CMDBWorkspaceNavigationUtils' Script include to also include the 'sn_cmdb_admin' role in the MENU_ROUTES_CONFIG section.

It would be nice in the future if ServiceNow can make it a System property to avoid updating high risk files that will trigger skipped record during future upgrades

Regards,

Ayman

[AJ-TechTrek]

Hi @ayman_h ,

As per my understanding, why this happens.

* In CMDB Workspace (UI Framework / UI Builder), tabs like CMDB 360, Insights, and Management are pages or navigation menu items.
* Visibility of these items is controlled by roles in the workspace configuration.
* By default, ServiceNow already restricts “Management” to cmdb_admin. The other tabs (CMDB 360, Insights) are visible to broader roles (like cmdb_user or itil).

How to Hide Tabs for Non-Admins
You can configure this in UI Builder for CMDB Workspace:
Step 1: Open CMDB Workspace in UI Builder
1. Navigate to:
Now Experience Framework → UI Builder.
2. Select CMDB Workspace.

Step 2: Locate the Navigation / Tabs
1. Go to Experience → Navigation menus.
2. Find the entries for:
* CMDB 360
* Insights
3. Each of these will have a visibility condition or required roles setting.

Step 3: Restrict by Role
1. Edit the navigation item (tab).
2. Set Required Roles to:
* cmdb_admin (or whichever role you want).
* This ensures only admins can see those tabs.

3. Example:
* CMDB 360 → required role: cmdb_admin
* Insights → required role: cmdb_admin

4. Save and publish the workspace.

Step 4: Test
* Login as a user with itil or cmdb_read role → they should NOT see CMDB 360 and Insights tabs.
* Login as cmdb_admin → they remain visible.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
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ServiceNow Community MVP 2025

[Ankur Bawiskar]

@AJ-TechTrek 

I couldn't locate this.

It would be nice if you share screenshots from your instance so that it helps.

[Shruti]

Hi @ayman_h ,

Navigate to sys_ux_page_property.LIST

Search for this property and update the value

Update the value

[
{
"id": "home",
"label": {
"message": "Home",
"translatable": true
},
"icon": "home-outline",
"viewportInfo": {},
"routeInfo": {
"route": "home"
},
"group": "top",
"order": 100,
"badge": {},
"presence": {},
"availability": {}
},
{
"id": "my-work",
"label": {
"message": "My work",
"translatable": true
},
"icon": "clipboard-lines-fill",
"viewportInfo": {},
"routeInfo": {
"route": "my-work"
},
"group": "top",
"order": 300,
"badge": {},
"presence": {},
"availability": {}
},
{
"id": "multisource-analytics",
"label": {
"message": "CMDB 360",
"translatable": true
},
"icon": "analytics-center-fill",
"viewportInfo": {},
"routeInfo": {
"route": "multisource-analytics"
},
"group": "top",
"order": 350,
"badge": {},
"presence": {},
"availability": {
"roles": ["sn_cmdb_admin"]
}
},
{
"id": "list",
"label": {
"translatable": true,
"message": "List"
},
"order": 400,
"icon": "list-fill",
"routeInfo": {
"route": "saved-lists"
},
"group": "top",
"badge": {},
"presence": {},
"availability": {}
},
{
"id": "insights",
"label": {
"message": "Insights",
"translatable": true
},
"icon": "building-outline",
"viewportInfo": {},
"routeInfo": {
"route": "insights"
},
"group": "top",
"order": 450,
"badge": {},
"presence": {},
"availability": {

"roles": ["sn_cmdb_admin"]
}
},
{
"id": "management",
"label": {
"message": "Management",
"translatable": true
},
"icon": "hand-gear-outline",
"viewportInfo": {},
"routeInfo": {
"route": "management"
},
"group": "top",
"order": 500,
"badge": {},
"presence": {},
"availability": {
"roles": ["sn_cmdb_admin"]
}
},
{
"id": "sgc-central",
"label": {
"message": "SGC Central",
"translatable": true
},
"icon": "",
"viewportInfo": {},
"routeInfo": {
"route": "sgc-central"
},
"group": "top",
"order": 100,
"badge": {},
"presence": {},
"availability": {}
}
]

[ayman_h · Accepted solution]

Thanks @Shruti  .

Looks like we need to update 'chrome_toolbar' UX Page property along with the 'CMDBWorkspaceNavigationUtils' Script include to also include the 'sn_cmdb_admin' role in the MENU_ROUTES_CONFIG section.

It would be nice in the future if ServiceNow can make it a System property to avoid updating high risk files that will trigger skipped record during future upgrades

Regards,

Ayman