History tab is showing duplicate entries or more than that of the phases.

[Ayushi J]

I need a help to sort this out.

In an incident form, we have different tasks and after updating those tasks, the value of the phases from the Update Phase field should get reflected in the History tab. But while doing so it is getting populated either twice or thrice which is wrong. It should only get reflected one's.

Can anyone tell what is the issue here.

We used Business rule i.e. After update and put the conditions for the fields and phases to reflect on History tab. 

In the above screenshot, 'SPS What-if Modeling' and all that are tasks. 

And this is how the phases in the History tab are getting reflected thrice with the same data time stamp. 

Please let me know what changes need to be made or what else can be used? 

[Najmuddin Mohd]

Hi @Ayushi J ,

The task that you are doing are on the same Incident record and using current.update() on the Business rule ?
I believe you are updating the record and current.update() is again updating record, going in the loop.

Check this with Before Business rule. 

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Ayushi J]

Hi @Najmuddin Mohd ,

I used Before Business Rule and removed current.update() from the script.

But we cannot use that because doing so, is updating the field values but that too multiple times now. 

[Najmuddin Mohd]

HI @Ayushi J ,

Can you share what exactly is the business use case and the Script you used for this Business rule.

Regards,
Najmuddin.