There are 20k assets which doesn't have CI linked to it because the model category of those assets doesn't have a CI linked to it.We need to update the model category to a new model category which has CI class linked to it. Does by updating it, will ...
Hi Team,I am new to ServiceNow and I have just signed up with a trial account. Once I login with my account, I cannot see or navigate to Service Management Page where I can search for Plugins like SCCM (attached screenshot). Is this not available in...
Hi, Does anyone have any clues or tips about capturing backup policy information against Server CIs? Specifically, backup frequency and retention period. The purpose or intent is to use the values to perform a periodic attestation that backups are be...
Hello, I'm doing some testing with two CIs, a computer and a printer. In the CI records, I have the printer relationship set as a child of the computer. If I look at the asset records for each device I don't see any type of relationship, which is ki...
Hi, I am starting to use the IntegrationHub ETL to pass data loads into the CMDB through the RTE & IRE. However if the data has a field (e.g. Environment) that maps to a Choice List field in the target table, any invalid data just gets entered in rat...
Hello i'm playing a bit with the IntegrationHub ETL and i came across a problem i can not solve. My Input is a Excel:Name,Costcentersrv21,001srv43,004 I want to import Servers to the Windows Server Class and automatically populate the Cost Center fi...
I am trying to find a way to create a discovery for IP Addresses that are active over scanning the whole network during a CI Discovery. I ran an IP Address discovery and have the list of IP's in the discovery_device_history table. I thought the IP ...
Hi Everyone, Need your help. We have been Discovering printers in our organisation but what we have found the MAC address is not getting updated with record even though I can see in entries at down there is a network adapter associated with each pri...
How can I create an API?I have a users group, now I have to get the list of members in that group.How can I do it?
I have a requirement where I need to change the form layout of all CMDB CI classes. How can I do this in bulk for all classes at the same time? I do not prefer to change it manually for each class.
Context: I'm trying to map fields/attributes to non-CMDB tables such as Location, User. But there isn't an option. The only non-CMDB table/class I can see is Group. What I'm trying to achieve:I want IE-ETL to create Location records in the Location n...
Hi I have created CI count field in Dynamic CI group form" cmdb_ci_query_based_service". I need to count all "view service CI" and populate in "CI count" field.Issue: when i click the "view service CI" Ui action . it opens the view link from their i...
Hi, How can I install the Service Graph Connector For Armis plugin on my PDI? I am trying to request the plugin, but I cannot log in. I don't have a HI account.
Good afternoon/Good morning, I would like to find official definitions for each existing CI relationship type, so far I have already found 12, the same ones that I found in the SN documentation.I know it depends on each business, but there are some c...
Hi everyone! I am learning about discovery, and I know there are four phases during the discovery process: Scanning, Classification, Identification, and Exploration. I understand what each phase does, but I can't understand why the Identification pha...
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