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Resolved! Integration Hub ETL

 Hi, I am trying to load switch data from data source. The switch is getting inserted. Now I am trying to insert the switch port information. I added two classes one is switch and other one is switch port to create contains:: contained by relationshi...

pratiksha5 by Mega Sage
  • 1308 Views
  • 5 replies
  • 2 helpfuls

How to scan and add an air gapped system to the CMDB

We have a need to run a scan on an air gapped system and get the results of the scan imported into the CMDB.  Is there any solution out there that exists for this?  I am guessing we will need to have an agent or script executed on the device and it g...

Resolved! Use of Dynamic CI Groups for grouping Service Offerings?

Hi, we have been asked to create multiple new custom attributes for Service Offerings to capture specific priority indicators currently managed on Excel. These will be used to describe what is in scope for certain enhanced processes e.g. Service Offe...

Andy H by Tera Contributor
  • 1044 Views
  • 5 replies
  • 2 helpfuls

CMDB Population

Good afternoon everyone,I have a few questions about dealing with a CMDB. My first questions are:When do you populate the CMDB? If I am creating a new application, system, or project, at what point do I populate the CMDB with the CI information? Do I...

cjmtlc123 by Mega Explorer
  • 921 Views
  • 5 replies
  • 2 helpfuls

kubernetes CI classes

 below docs link says the kubernetes CI classes will be added via the CMDB CI Class Model plugin'or store appKubernetes extension classes (servicenow.com) but it seems it does not and needs ITOM license, have tried on PDI and kubernetes classes were ...

Kumar35 by Tera Expert
  • 1021 Views
  • 1 replies
  • 2 helpfuls

Business rule for owned by

Hello,I would like to create a business rule when a computer is created in a certain location to assign a specific person  in the owned by field. For example if the computer Is created through discovery with location Madrid to populate Mark as Owned ...

Resolved! Updating the SCCM transformation map

Hello,I am currently changing our plugin Integration - Microsoft SCCM 2016 to the Service Graph and I have one challenge, I need to update the server location based on the AD short code (data available in SCCM). For example:Ashburn => Short code is I...

lmundere by Kilo Sage
  • 750 Views
  • 3 replies
  • 0 helpfuls