Hello! A customer has asked if it's possible to customize the downstream CI Relationship section of the CI form so that only certain CIs are displayed on the form. The snapshot included show in yellow what the customer wants to display and then remo...
In "cmdb_ci_server" table.I can see the new button, on the list view. when I impersonate to a particular user, I don't see this new button. What could the possible problems and solutions for this behaviour?
DWDM/Optical network equipment My company utilizes optical network equipment, think Cisco optical or ciena waveservers for high capacity links between locationsCurrently we have these devices in the generic "Network gear" class in the CMDB, we do not...
How can i restrict selection of CI's based on the Service(business_service) field on Incident form? we have Server CI's currently having relationship to Windows Service and Linux Service on the cmdb_ci_service table, currenly i want to restrict only ...
Hello, SCCM SG was installed in our environment back in 2019 by individuals who no longer work at the organization. There was configuration done and we simply want to uninstall and start fresh. I have attempted to uninstall and reinstall, but the ol...
Hello everyone, In our project we have imported the product models and prepared model categories and now we are importing CIs into cmdb_ci table (the root one, without any class). I tried to create model category which would link cmdb_ci and alm_asse...
Hi Listers,I am trying to use IntegrationHUB ETL - Import application to load some data into the CMDB from an Excel file. I see that when I run the Import multiple times I get duplicates in the CMDB - seems the application is not using IRE as documen...
WORKAROUND: We have decided to use JSON Import instead of CSV Import. We had a goal to simplify the process for our clients, but CSV Import seems to be complicating it even more than JSON Import. Not worth the time and effort to implement data from C...
I have setup connection to CrowdStrike Succefully. Created the Datasource using the connection as explained in the Installation Guide. However, during Test Load 20 record on Datasource, i am getting the error :org.mozilla.javascript.JavaScriptExcept...
I need to store some approved URL's. There doesn't seem to be a CI Class for this or anywhere close. Does anyone have any recommendation of a logical place to store them? Or if I'm creating a new CI class, a recommendation of where that class should ...
Hi Everyone,I have added the cmdb_ci table to the global search by referencing the below document.https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/search-administration/concept/search-settings-filter-group-table.html#t...
Hi, All. We have this field in our incident form called "country code". However, when I tried to add this into the columns to download the reports, it is not available in the option: Can someone help me on how to add this? Thank you.
Hi All, Good Day. I have just started exploring WORKSPACES and need help in understanding CMDB Workspace System Readiness, Requirement Analysis and Feasibility check. We are planning to implement CMDB workspaces in our environment. Appreciate your va...
For CMDB CI form, include Work Notes on the form. This is to be able to locate CMDB history of where changes were initiated from and may include information such as ticket # and description of activity performed.
Hi All, I'm trying to filter a staleness rule to exclude cmdb_ci_server and only show workstations. However, i can only select cmdb_ci_computer table if i want to see workstations. Does anyone know of a way i can filter a staleness rule to only incl...
