How To add CI Class in Model Category
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03-31-2023 01:26 AM
Hi guys I'm new to ServiceNow, especially in CMDB but I have an issue on how to add ciCIclass to product model as needed. My understanding is that adding or creating a ci class can be done by using
CI Class Manager > Hierarchy > Add CI Class but I don't know how to make the product model and ci class connected.
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03-31-2023 01:38 PM
Hi Topan,
If you want to relate a Ci to a product model
You can navigate to the cmdb _ci table ,
you can find the model id field which references the product model table you can now select the respective hardware/software models respectively.
Let me know if my assumption is wrong
Kiran
