How to associate multiple Assets to a single Configuration Item

ManyToMany
Mega Contributor

Hi all,

 

Can anyone advise on how one would go about relating multiple assets to a single configuration item? To me this should be quite simple as assets and configuration items should be treated as a many to many relationship but it seems ServiceNow treat them as 1:1 relationship type of situation. 

In my use case as a Network Engineer many devices can be configured into one logical device for example, the C9300 series cisco switches can made up of 1-8 devices (Assets) but are considered to be 1 logical device (CI). How can I create CI in ServiceNow then relate 1-8 assets to this particular CI? Is this even possible considering how Asset-CI mapping and synchronization works?

5 REPLIES 5

Jimmers
Tera Expert

Hi ManyToMany, I don't know what your use case is or the details of it, but Whisperer and LearnNGrow are correct here. In my simple understanding, of you question, it almost sounds like a Dynamic CI Group would be a better option. Have you looked into that?

Jimmers