Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Dashboard Dot Walk Columns

I am currently creating a list view against the table: Interaction Related Record [interaction_related_record] in platform analytics for a dashboardI have the following filters applied:Interaction > Short Description is Device RefreshInteraction > St...

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"Dotwalking" in a For Each in Flow Designer

Hello all,I've got a Flow build in progress that on trigger, will look up Business Applications that meet a specific criteria so that we can use that information for sending notifications to Business Owners. The issue I'm running into, is I want to m...

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Flow Designer

Scoped Application Best Practice in ServiceNow Human Resources HRSD Applications

I am looking for best practice guidance. I am utilizing ServiceNow HR Lifecycle Events for a large project. Should all my customizations (integrations, flows, business rules, fields, etc.) be in a new scoped application? Or should I use the existing ...

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Human Resources Service Delivery
Scoped App Development
Scoped Application

DB View Calculate difference between dates and add to third date field.

Hi all, We have a requirement where we have to show some date calculation in a report.We have created a database view between two tables, now requirement is to calculate the difference between two Date time field and add it to the third date time fie...

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Price section hidden when "Requested for" user is inactive

We are experiencing an issue with an item where the price section is hidden when the "Requested for" user is inactive, although it should always be visible regardless of the user’s status.Some users are unable to see the price section, while in other...

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Cost Management (ITSM)

Corrent ActionName is not populating for Close Complete in Workspace

Hi All,When I am trying to execute onSubmit Client script using actionName="closeComplete" Condition, but everytime actionName is coming as "sysverb_ws_save" , and client script is not running. I am trying to execute glidemodal pop up when actionName...

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DOES CTASK required ?

Hi all, We have REQ > RITM > CTASK in Servicenow , is it mandatory to have this hierarcy or we can have only REQ>RITM if the single team is working on the ticket. If multiple team is involoved can we have one REQ and multiple Request item created ? ...

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Next Experience UI Keyboard Shortcuts

Next Experience UI Keyboard Shortcuts:Basic Shortcuts:Keyboard shortcutActionWindows key + PrtScnCapture a screenshot and save in Screenshots folder.Windows key + Shift + Up arrowStretch the desktop window to the top and bottom of the screen.Windows ...

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Walk-Up Experience

CSA preperation E-book

Im preparing for the CSA examination and completed both ON Demand these courses .I also got the E-book for both. Now im confused on which one to refer for the certification Exam ? Could anyone please advise ?ServiceNow Administration Fundamentals and...

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ServiceNow, Azure AD and External Chatbot Integration for API execution

Hello,I have an external chatbot app on which the user logs in using SSO with Azure.The ask is that this chatbot will create an RITM in Service Now, using the Service Catalog API, using the user's Role and ACLs. (On-behalf-of the logged in user).Basi...

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Catalog client script in service bridge

How to create and publish catalog client script in service bridge . Need help to know How to create catalog client script and that to be works on consumer instance side?

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Noa Assist - Chat recommedations on articles

How are articles recommended in chat recommendations in Now assist for agent? We have A knowldge base where can read = All active users. But Article template is broken in 2 sessions. (Instructions - ACL view for non itil/all and lower Instructions - ...

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Enabling AI Search for custom table in the Virtual Agent.

Hi Everyone, I’m currently working on the Virtual Agent and need to enable AI search functionality for a custom table along with Knowledge Articles and Catalog items. For example, if a user types “Network issue” I want the AI search to return records...

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Is unmasking possible in sensitive data handling

Through sensitive data handling, any PII or any critical data that is mistakenly entered by agent or user in Virtual Agent can be masked. But My question is, if the requirement is somewhat like "first the user provided sensitive data should be masked...

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GRC - Column selection not possible after upgrade/update.

Hi,Under compliance workspace,In the entities, for the "Risk" tab, there is a list with "Directly Related Risks".As a standard end-user, it it not possible to add/remove column's for this new view which impairs productivity. The end user can add and ...

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