How to call CMDB IRE when creating CI using Flow?

[Suggy]

We have built catalog items and it has variables like Name, serial number, OS, RAM etc. Once the user submits it the catalog item, the FLOW will get executed and creates/updates the CMDB.

We dont want to give direct/write access to CMDB tables and we have DECIDED to go with this approach.

Now, to avoid the duplicates, we need to make use of the CMDB IRE in the FLOW. How to do it? 

Looking for steps to implement the same.

Thanks in advance!!!

[Sandeep90]

Not sure on the your use case of using flow but using IHETL is suggested way to load the data into CMDB. Please refer https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/configuration-management/...

This will handle all the underneath creation of payloads and sending it through IRE. 

[Suggy]

Hi @Sandeep90  I have clearly udpated my use case in my question. If you please have a look at it now and let me know if it can be solved? Thanks!!!

[Suggy]

Not a single person has come across this situation 🙂 ?

[Suggy]

Not a single person?

[Sandeep90]

@Suggy Please use UI actions and change the submit button to route the data through IRE using either scripted APIS or through IRE.