How to check which users can see an Information Message in UI Builder (Admin vs Non-Admin)?

[dd31]

I have an information message displayed on a CMDB Workspace built using UI Builder.
Currently, this message is visible only to admin users and not visible to non-admin users.

I want to understand:

• How can I check which roles or users have visibility of this information message?

• Where in UI Builder can we verify or control this visibility?

Basically, I want to know what all users (roles) can see this information message and how to validate or modify that.

Any guidance or best practices would be appreciated.

[PoonkodiS]

Hi @dd31 ,

I think  you added admin as a audiences

 Steps to resolve:

1. Go to the cmdb workspace and search the My Work default page

2.In the top of the page you can the settings option

3.In the settings you edit the audience

Thank you,

Poonkodi

[dd31]

@PoonkodiS Thank you for the response. No, I haven’t changed anything, as it is read-only. My understanding is that roles are used to control page-level visibility, not the visibility of individual components.

[Ankur Bawiskar]

@dd31 

Did you identify how and from where that message is coming?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[dd31]

@Ankur Bawiskar Yes, its coming from a component and the message is visible to all admins as soon as they land on the My Work page Reference: https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-managem...