How to create Remediation tasks in CMDB

Susmitha1625 · ‎11-09-2023

Please help me create Remediation tasks for CMDB data and assign them to the Service Desk group.

Dr Atul G- LNG · ‎11-09-2023

What is purpose of remediation task ? or you want to certify the data. Use Data Certification.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Susmitha1625 · ‎11-10-2023

Hi @Dr Atul G- LNG

Client wants to create Remediation tasks in order to work on the discrepancy data

Dr Atul G- LNG · ‎11-10-2023

Hi @Susmitha1625

You can create remediation rule in this case, bcz remediation task as term used in SecOps. Or create a workflow/ flow to create task based on conditions.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ashok Sasidhara · ‎11-10-2023

You can do that by setting the 'Task Assignee Group' to Service desk for the required metric from Configuration > Health Preferences. This is explained in the below URL:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/ta...

Also the following URL has details on how to create remediation rules:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/ta...

If this answers your query, please click helpful and accept solution to close the thread.