cmdb health dashboard
Hi,I am not able to view the scorecard details, showing N/A. should I install any plugins for this? Thanks
Forum Posts
Servers x Service Commitments x Service Offerings - CMDB Query Builder?
Hey All, I'm trying to deliver a list relating the the following:Servers x Service Commitments x Service OfferingsI was trying to do that by using CMDB Query Builder but I could not achieve it, is it something doable in CMDB query builder or do I nee...
Resolved! Migration if CMDB Table
Hi all,do any of you move your CMDB from one instance to another? If so, what steps have you taken?If I transfer records from the cmdb_ci table via Excel to the target instance's cmdb_ci table, will it automatically sort the records based on the chil...
How to assign company for shared certificates?
Hey, I am importing certificates from Tanium to the Unique Certificate table in ServiceNow. I am assigning a company based on the lookup column, which checks the core_company table and retrieves the company from the related computer. This works fine ...
How VM Discovery works in ServiceNow
Hi All,I'm trying to discover few Virtual Machine Instance using Discovery in our instance. I need to work with Platform team to discover those Vms (few are appliances). As per my understandings , Vms can be hosted in a Vcenter or Cloud data center. ...
Unable to see diagram action option
My current instance is in Xanadu release. I am trying to create custom shape in my PDI in enterprise modelling and visualisation in Enterprise Architecture Workspace however unable to see "diagram action" option to create it. ServiceNow Product docs ...
PopUp View
As a Service Desk Agent, I would like to be able to use the List View's preview icon to view the details of an Incident in a popup window so that I can quickly scan Incidents without opening each one.When viewing an existing Incident in the list popu...
Get logged in user subscribed services based on subscribed service offerings
Hello, I tried to call the server side method to create a filter for the service offering reference variable in the reprod producer and all works fine. Filter from variable reference qualifier below:- 'javascript:'portfolio_status=catalog^servi...
CMDB Health score in Xanadu
I have few questions regarding the new scoring system in Xanadu: Are they any plans to revert to the pre-Xanadu model of CMDB Health calculations? If so, what is the timeline for the update and if that will be through a patch?Does ServiceNow have any...
Color change in service map
Hi I have a service map and it is like an app it has connected two one is prod and Dev and all these are having connected ci's now my requirements is to have one color for prod and one color for dev related things.Is this possible or not
Providing the pre-filtering of Configuration Item based on Company
I want the values of the Configruation Item to be selected from the Company field. I also want to be able to display all users' CIs if required (“All” functionality activated).How can I provide this pre-filtering?
De-Duplication task erasing Hardware Asset
I'm having an issue with de-duplication tasks. When our end user team creates a hardware asset, it automatically generates a CI for the asset. We have SG-Intune pulling in daily imports. This is generating de-duplication tasks on the CMDB_CI_COMPUTER...
Resolved! CMDB IRE/ETL: Only allow updates, do not allow Creation of CIs
Is it possible to only update a CMDB CI via the the Integration Hub ETL (Extract Transform Load) module? I have a requirement where we want a data source to update configuration items, but we don't want it creating net new CIs. Doing this outside of ...
CI Class Manager- New CI Type
We are in the process of modeling/relating Business Applications, App Services etc. for a Process created within the Mulesoft and Kafka platforms. We need a CI type such as "Integration Data Flow". I don't see any CI types in the CI Class manager t...
Invalid data is updated in reference field via API call
Hello Everyone, I have found an issue in Servicenow where I need assistance for fixing it. Issue Description : I have two new custom fields of type - Reference in Server table "cmdb_ci_server" . While I am trying to create a new Server record by usin...
