Hello, We have two vCenters in our environment. One main and one back up. When we first implemented discovery, we included both vCenters. We came across the issue of duplicate records, same CI but from each vCenter. I have excluded the back up vCente...
Recently I had the opportunity to share with my local SNUG a presentation around building a future-ready data foundation using the Health Dashboards & CMDB/CSDM Best Practices Dashboards.Below is an adaptation of this presentation for the community a...
Hi everyone,I need some guidance on investigating how certain fields in the Security Incident (sn_si_incident) form are populated—specifically:Configuration ItemAffected UsersAffected ServicesWe want to ensure that we're consuming the CMDB data corre...
Hello, I am getting CIs in my Stale CIs report that are not stale. Some are still being discovered, some are retired due to business rule, therefor shouldnt be stale as those also were just decommissioned a few weeks ago. I set a health inclusion rul...
Could someone please help me understand the differences between the Classification, Environment, and Used For fields in the cmdb_ci table in ServiceNow? Additionally, I’d appreciate guidance on when and how each of these fields should be used.Thanks ...
ServiceNow performance engagement team identified a slow integration transactions triggered by user SVCAXONIUS.INTEGRATION. /api/now/table/cmdb_rel_ci Action items identified : Action items identified : • Review usage of the '/api/now/table/cmdb_rel_...
How can i move already existing Decision table from Dev to Test instance?
Hi, This is in my developer environment and also in my customer instance.When I click on 'create ci' under CMDB workspace, I see this message. I have system admin role. Any idea why this happens and what can I do to get the access?
I am trying to setup the discovery of the VMWare vCenter appliance VM. We already have the vCenter discovery working, but I need to discover the VM itself. I worked with our VMWare team to setup SNMP but the Linux Server part would still not discov...
Hello,I want to track both Functional Mailboxes and Distribution Lists in the CMDB — both are email-related CIs and would share most of the same fields. What would you recommend?Option 1: Create two separate tables extended from cmdb_ci (one for each...
I have a business issue I've been trying to brainstorm for a while. I have a way of approaching this, but I'm interested to see if anyone else deals with this and how they've addressed it. In our organization, business applications have their standar...
Hi, Does anyone how RTE works for SGO- dynatrace works? Could you please advise. Where exactly the field mapping occurs?Regards, Srinija
There is a process being utilized to restore service to customers when hardware issues are encountered with laptops which is causing data discrepancies in the CMDB with CIs and Assets. We are using the SCCM ServiceGraph Connector for loading data fro...
Hello Team,There is an OOB filter Condition in ""cmdb/my-work"".How to remove the Default condition or add a new Filter condition.Please find the below screenshotThanks in AdvanceBest Regards
Hi everyone, I'm looking to gather insights and validate best practices around CMDB Health remediation in ServiceNow, specifically from the perspective of CI owners. What is the best approach to get CI owners to remediate their data? We're unsure if...
