Hello, New to Service Now. Software for ACC Windows server is showing up in "Software Inventory" tab under the CI instead of cmdb_sam_sw_install. How do you make software from ACC Windows Server discovery go to cmdb_sam_sw_install?
Hi Team,I have merged two CIs and the relationship data didn't get copied to the primary CI from merged CI. Is there a way we can retrieve that merged CI to get the lost relationship data?Thank youUttam Sai
Hi,We are doing a POC on one of the ITOM feature "Oracle Global License Advisory Services" to know the Oracle License count. However, it gives the right result for the Physical DB servers on which Oracle DB instance are running. Said that we have ...
HelloI have the requirement to have some CIs that are currently being classified as cmdb_ci_ip_switch or other classes descendant of cmdb_ci_netgear classified as Network Gear.If I manually downgrade them to netgear, then discovery will upgrade them ...
Hi , I’m working on ServiceNow Discovery to identify Cisco Catalyst Access Points managed by a Cisco Wireless Controller. This returns what Cisco calls the Base Radio MAC address, which is used as the AP’s identifier.However, I’m trying to confirm i...
Hi, my org is looking to use CMDB Health Dashboard more and share this with a wider audience.One of pie chart reports on each metric tile is CIs by Discovery source e.g. from ServiceNow's product docs Is it possible to change this Pie report so it ...
Hi ,We are planning to Cleanup some unwanted CMDB CIs . Is there a way we can Hide or deactivate them before deleting them later.Thank youUttam Sai S
process by allowing users to request applications directly from the ServiceNow Catalog. Once a user selects the required software Automated Device Enrollment: Upon approval, ServiceNow communicates with Microsoft Intune to automatically add the user’...
HiI have a question about import set table.Is it possible to use the import set table used by Robust import set transformer in a transform map as well?
Anyone able to successfully discover newly deployed single stack IPv6 devices? ServiceNow apparently doesn't have this capability yet for the one they have for IPv4 devices. Opened a case with them but they came back with the 'solution' that works on...
Hello Everyone,Good day!Can anyone tell me what is the process to troubleshoot if I my discovery was failing & getting error "Active, Couldn't Classify".I was trying to discover "windows" & "Linux" device's. Below are the steps which I did to trouble...
Hello experts - I am in the process of cleaning up my stale CI data from CMDB, while I did some basic analysis, I found more than 85K CI are in "install status = absent", I took the most recent discovery as 90 days. but no clue why this Install statu...
Hi I need help to create a bulk upload , so my requirement is if after submitting the catalog form with excel that data needs to be created in cmdb_ci table. I have created an custom table to use it as a staging table, and a data source and transform...
How are you model and discover Red Panda components in your environment? There are no OOTB Classes for Red Panda components, and we're challenged on how to represent and discover these.
Context: I’m moving CIs between classes: cmdb_ci_hardware_mainframe ↔ cmdb_ci_mainframe using two ETLs:It works in DEV and TEST but fails in UAT: no records move to the destination class even though the ETL definition, entity mappings, and sys_proper...