Greetings Folks,I recently attended an interview for an ITOM-specific role, where I was asked a question regarding MID Server installation. The interviewer mentioned that in some ServiceNow versions, the MID Server is no longer downloaded as a ZIP fi...
We have CMDB with discovery enabled, it is creating the record in CMDB when it is discovered with status as Installed. We have enabled the Life cycle mapping to map the CI Life cycle stage and life cycle stage status. I want to know if I need to manu...
I am trying to show the certification records associated with a service but I can't figure out which related lists needs to be used.The old certification tasks would show with Certification Elements and Certification Tasks but not anymore with the ne...
We use the role certification_admin for the group that owns the data certification process. This groups configures and manages all of the data certifications that happen regardless of the tables being used. Now, with the CMDB Workspace, the role the...
Hello, I am using the CyberArk vault as my external credential storage within ServiceNow. I am able to successfully retrieve domain and local accounts to run on infrastructure; however, I cannot leverage a GCP service account to perform GCP discovery...
CMDB view access required to all ITIL users for bellow fields :Support VendorSupport TypeSupport StartSupport EndSupport Contract NumberThese fields is available in (cmdb_ci.LIST) table.first we need to find out what is that which restricting the acc...
Are there any courses on ServiceNow University that dive deep into SSO Configurations? I've seen some videos and have access to the documentation, but was looking for something I and my team can access and use test scenarios to gain experience with ...
I am looking to create monthly reporting on the use_count field of all in use printers, I am not finding any OOTB solution at this time without complex scripts.
hi, I am trying to migrate my whole CMDB Database, for which I made custom classes, to their corresponding Out of the box classes, like I have a custom class for "sysplex", lets call it "u_sysplex" and I am trying to migrate its data to the class "cm...
Hi,Can you please explain the Horizontal Discovery, Service Mapping, Top Dow Discovery, Tag Based Discovery?
I am generating a report to show how gradually we have added more and more CIs in PROD through Discovery. However, the numbers are not making sense to me. See below - I am using the filter below - My question is why the CI numbers have changed? Why ...
Hi ServiceNow Community,We’re currently working on implementing an ACL on a child table, specifically targeting a field from the parent table. However, we’re facing an issue where the parent field is not accessible while writing the ACL.Has anyone en...
Hi Service Graph Connector for CrowdStrike is giving me CMDB integration errors. messages like1(Found duplicate records in table [cmdb_ci_hardware] using fields [name].) Identification Reconciliation Engine(IRE) Processing errors->2: Found duplicate...
In the CMDB workspace there is MY work , in that i have to edit the Open tasks table name or i have to add new table next to it , please help me how to proceed with it, if found this table sn_cmdb_ws_imp_action_card_config here i can able to edit fil...
URGENCY , PRIORITY, IMPACT1. Does incidents , requested items , problems , change maintains the same URGENCY, PRIORITY , IMPACT value across all modules ; or shall we configure various values for each modules.