How to filter the invalid assets from being imported into ServiceNow
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01-30-2024 09:52 AM
Hi,
I would like to know the steps to restrict the entry of the invalid assets from being imported into ServiceNow using ServiceGraph connector.
Regards,
Vinitha
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01-31-2024 07:44 AM
If you mean invalid CIs then you can define the required fields that need to exist for a CI to be valid and mark those fields as mandatory, if these attributes are missing the value then they won't be imported into CMDB. I would be cautious with this approach as you might be rejecting a lot of data.
Another better way is to mark the fields that you think needs to exists and mark them as recommended and run a health job to see how many CIs are invalid or doesn't have sufficient data.
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02-02-2024 02:59 AM
Thank you, Sandeep.
We will try the above solution and keep you posted.