How to filter the invalid assets from being imported into ServiceNow

Vinitha R
Tera Contributor

Hi,

 

I would like to know the steps to restrict the entry of the invalid assets from being imported into ServiceNow using ServiceGraph connector.

 

Regards,

Vinitha 

2 REPLIES 2

Sandeep90
ServiceNow Employee
ServiceNow Employee

If you mean invalid CIs then you can define the required fields that need to exist for a CI to be valid and mark those fields as mandatory, if these attributes are missing the value then they won't be imported into CMDB. I would be cautious with this approach as you might be rejecting a lot of data. 

 

Another better way is to mark the fields that you think needs to exists and mark them as recommended and run a health job to see how many CIs are invalid or doesn't have sufficient data.  

Thank you, Sandeep.

We will try the above solution and keep you posted.