How to hide specific tab on Dashboard

MohammadAmzad
Tera Contributor

Hello community can anyone help me how to hide specific tab on dashboard which requires discovery

admin access and reports are not visible to ITIL users 

i want to hide the ServiceNow Discovery dashboards in below SS from ITIL users, since they do not have access to view the reports 

 

MohammadAmzad_0-1755610222206.png

 

9 REPLIES 9

Ankur Bawiskar
Tera Patron
Tera Patron

@MohammadAmzad 

Not possible.

You can either see all the tabs or none.

Why not do this

1) have 1 separate dashboard for ITIL users and remove those tabs from dashboard. Ensure this dashboard is shared only with ITIL user

2) have another dashboard with all tabs and ensure it's shared with correct set of users/groups.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Bhuvan
Kilo Patron

@MohammadAmzad 

 

It is not supported, please see below thread for confirmation from ServiceNow.

 

https://www.servicenow.com/community/platform-analytics-forum/how-to-hide-dashboard-tabs/m-p/1265420...

 

Recommendation is to remove the tabbed dashboard from main dashboard and create a new dashboard and share it with required users/groups/roles.

 

If this helped to answer your query, please accept the solution and close the thread.

 

Thanks,

Bhuvan

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MohammadAmzad 

It’s not possible as of now — a dashboard is either available to all users or to a specific group, but you can’t hide or share a single tab with an individual user. A better approach in this case would be to create a new dashboard that contains content only for ITIL users, and then share that dashboard with the ITIL group.

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MohammadAmzad
Tera Contributor

you mean i need to duplicate the dashboard and remove that perticular tab for ITIL users