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Adding new Fields to CMDB_CI or using Database view

Hello All,  My Business would like to know the Business Criticality and Risk of all CIs. These values are determined from the associated Business Application.  Looking at the tables in the CMDB it look like the only table that has these Field out of ...

JPing by • Tera Expert
  • 2592 Views
  • 6 replies
  • 0 helpfuls

Resolved! Reconciliation rules error in CMDB Workspace

When attempting up update attributes in the CMDB Workspace, users are seeing the following message:Some attributes aren't updated due to the application of class reconciliation rules But if these same users got into the platform UI and update the sam...

Resolved! How to install Discovery plugin for PDI?

Due to recent changes on Servicenow Developer login page , not able to install Discovery plugin.Please help me the steps.Thanks!

KS86 by • Tera Contributor
  • 2500 Views
  • 4 replies
  • 3 helpfuls

Integration Hub ETL

HiI have a question about Integration Hub ETLWhen should the Integration Hub ETL be used?How does it differ from defining and performing ETL transformations yourself?

HS7 by • Tera Guru
  • 1822 Views
  • 2 replies
  • 3 helpfuls

Network table

Hi I would like to store the Public IP address of the network devices without creating a new custom field, please suggest me some way to achieve this.

hemanthn by • Tera Contributor
  • 1944 Views
  • 3 replies
  • 2 helpfuls

How to Automate CMDB Data Upload Process in ServiceNow

Hi communityWe currently upload CMDB data manually into ServiceNow. We would like to automate this process so that the data is regularly imported or updated in the CMDB without manual intervention.Could you please suggest the best approach or best pr...

aparnaravi by • Tera Contributor
  • 1334 Views
  • 2 replies
  • 1 helpfuls

CMDB DATA MANAGEMENT ERROR

HI just got upgraded to Zurich and at the CMDB data management workspace each time i configure a policy and want to publish i get this error " Invalid configuration found for policy'' 

CMDB reporting on cmdb_ci where it is a Principal CI Class

Hi team, I want to develop personalised dashboards tracking the data quality of CMDB CIs marked as Principal CIs. I cannot find a way to create a report where the scope is cmdb_ci (where cmdb_class_info.principal_ci is set to TRUE). And then I will a...

David HC by • Tera Contributor
  • 731 Views
  • 1 replies
  • 0 helpfuls

CMDB Health Dashboard - Scheduled Jobs

Hi there, Under the CMDB Health Dashboard, we have scheduled jobs that are currently accessible only to admins (read/write). How can we make those five OOTB CMDB Health scheduled jobs editable for cmdb_admins as well?Would creating an ACL on the Sche...

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nehamolak by • Tera Contributor
  • 795 Views
  • 2 replies
  • 0 helpfuls

CMDB Health Dashboard - Scheduled Jobs

Hi there, Under the CMDB Health Dashboard, we have scheduled jobs that are currently accessible only to admins (read/write). How can we make those five OOTB CMDB Health scheduled jobs editable for cmdb_admins as well?Would creating an ACL on the Sche...

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Community Alums by Community Alums •  
  • 1686 Views
  • 4 replies
  • 0 helpfuls

Resolved! Data Certification Dashboard

I have created and executed Data Managment policies in the CMDB workspace. I have the admin role however I'm unable to locate / access the Data Certificaiton Dashboard. Below is a link to the dashboard I am working to locate. Any help will be apprici...

ColeM by • Mega Sage
  • 4245 Views
  • 9 replies
  • 6 helpfuls