Resolved! ITOM
Hi, Can you explain Scripting ITOM (CMDB)?
Forum Posts
Catalog Items Hidden on CSP Despite snc_external for loged in consumer
Hello Community,We are configuring our Consumer Service Portal (CSP), and we're running into a persistent issue where our Record Producers/Catalog Items are not visible to logged-in consumers.We have already performed the basic checks:User Role: The ...
Resolved! override the Business Unit field reference in cmdb_ci_business_app table using Dictionary Override
Hi, I need some help with a configuration in ServiceNow.In the cmdb_ci_business_app table, the Business Unit field (inherited from the base table cmdb_ci) currently references the Business Unit (cmn_business_unit) table.As per the new business requir...
How to provide read access to CI class manager
Can we provide read access to CI class manager only for any user or group? Regards,Saranya
Resolved! Re-run CI auto attestation for attestation task
Hey all,Is there a way to configure the attestation tasks to allow the auto-attestation/smart detection to be re-run, even if it already completed successfully for a CMDBTASK? (I am already familiar with cancelling the attestation and running it la...
Resolved! IRE Issue
Hi Everyone, I am trying to create an Identification rule on cmdb_ci_service_auto table; its label has recently been updated to service instance after the Yokohama patch updates. The identification rule was created successfully, but there is a RED ma...
Robust Transform Map - IdentifierEntrySysId: Unknown
We're implementing IRE in our organization and building a testing framework to validate identification rules. As part of this, we're trying to report on entries in the [cmdb_identifier_entry] table based on payloads processed via IRE. In my PDI, when...
Resolved! Service Request Approval by Owner Location
Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.Service Request refers these field for approval routing. The issue, SR approval queued to all the owners and create unnecessary dela...
CMDB Health Dashboad
Hey All,I am trying to look for a single place where I can check the classes that are included for the health score of CMDB.I know for individual checks we can look for the information in the ci class manager > under HealthBut unfortunately I want to...
Integration Hub ETL - Update multipe records from 1 import record
Hi All Using IntegrationHub ETL to pull in CI's. Hit a slight issue.2 separate imports1st imports the CI itself and sets 2 ID's (1 for it's record and 2 for the next records), creates or updates CI accordingly, this works fine.2nd import, should then...
Looking for real-time use cases of identification inclusion rule which you have implemented if any
Hello....I am looking for a real time use case of using Identification inclusion rule, IF YOU have implemented in your projects. THANKS in ADVANCE!!!
Resolved! What is the purpose of the field "Justification" on the MS SQL Server class?
Hello, simple question. When I go to All -> Ci Class Manager -> Open Hierarchy -> Search for MS SQL Server -> Open its attributes there is a String field called "Justification". I was wondering if anyone knows what the purpopse of this field is. T...
CMDB CI for item that is a consumable
I have a requirement to track some consumable items in ServiceNow INC and REQ. The requirement asks that we be able to select them on the 'Configuration Item' field on each of the INC and REQ forms. Problem is, they're consumables. Leadership howeve...
CIs returned from Cloud Discovery do not show which Cloud it is
We are on Yokohama release. We run Discovery jobs using the Cloud Discovery option against AWS (Amazon) and OCI (Oracle). The CIs returned from these Discoveries do no seem to return in any of the fields what the underlying cloud is so we are looking...
CMDB Workspace 7.x - Important actions missing tiles for Metrics "Required" and "Recommended"
I am working with Xanadu and Yokohama Release (Patch 6) on different SN Environments and would like to convince our responsible colleagues for Configuration Item Health to use the CMDB Workspace integrated "Important actions" Container. The design an...