How to perform audits on CMDB?

Mihir YSSS
Tera Contributor

‎06-19-2024 06:07 AM

I need to propose a solution to the customer on how to audit CMDB.

  1. What are the different ways to audit CMDB?
  2. What things we need to consider while auditing?
  3. Are there any out of the box methods available to do auditing?
  4. Are there any scripts available to perform auditing?
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Mihir YSSS
Tera Contributor
In response to Brian Bouchard

‎06-19-2024 06:59 AM

I understand your point, but at this stage I am also not clear on that. But what are the general recommendations that we can provide to client for auditing purposes?

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Ashok Sasidhara
Tera Sage
Tera Sage

‎06-20-2024 02:10 AM

Following are the various solutions to consider. You need to discuss with your stakeholders to finalize the appropriate methods and their frequency based on your requirements and business objectives:

 

1. Data certification - To trigger periodic tasks for manual verification of a specified list of CI attributes on various CI classes by appropriate stakeholders.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/data-certification/...

 

2. CI attestation - To verify the actual existence of CIs.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

 

3. CMDB compliance metric - To compare against a desired state.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/compliance/concept/...

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