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IP subnet management in TNI

Dear all,right now we use a tool outside ServiceNow to manage our IP subnets.So, if a new subnet is needed for a site in a specific country with a specific size, then the tool proposes which new subnet to be used with a specific start address etc.But...

Discovery schedules IP address

Hi Team, As we observed 429 CI's were updating vai midserver. It's impacting the CI records. We have 52 discovery schedules. How to filter or find-out those 429 IP address are configured in discovery schedules? Am unable to find those. And How to exc...

thaduri sai by Tera Contributor
  • 1437 Views
  • 5 replies
  • 0 helpfuls

Disable Hyper-V Servers from Windows Pattern

We tried to disable the creation of CIs in Hyper-V server through Windows pattern, by making a Insert CI step inactive and through disable the Hyper-V server pattern.  This makes whole windows pattern failure, it is unable to explore. Is there a appr...

Bkanagaraj by Tera Contributor
  • 830 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to sort email templates

When on a record form and toggling the template bar is their a way to make these templates show in any order I want?Currently it is just placed like this: 

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joshuacomeau by Tera Contributor
  • 1078 Views
  • 4 replies
  • 1 helpfuls

Resolved! CMDB View Dashboard not showing any data -Urgent Need Help!

Hi Team, We previously had a CMDB view dashboard that was displaying all the relevant data, but suddenly no data is visible. Additionally, the overall health count is showing as "NA."  Could you please assist with this issue urgently? Please find the...

CMDB ERROR.png
mdaquibkhan by Tera Contributor
  • 1737 Views
  • 4 replies
  • 0 helpfuls

What class should Azure Virtual Desktops be in the CMDB?

Our discovery is putting Azure Virtual Desktops into the Server Class and we are trying to figure out if this is the correct class to use or if they should be in the virtual desktop instance class. We believe they should be in the virtual desktop cla...

ameliom by Tera Contributor
  • 2379 Views
  • 3 replies
  • 1 helpfuls

SCCM: Full Operating System Build - not available in ServiceNow

We are trying to identify devices on our estate with a particular OS build due to an issue we are seeing and want to track.The CI shows the OS Version but doesn't appear to be all of the information held in SCCMe.g.OS Version: 10.0.26100in SCCM (see ...

sccm full os.png
eddy42 by Tera Expert
  • 1110 Views
  • 3 replies
  • 0 helpfuls

Import set ERROR in Dynatrace Host

On Importing data from Dynatrace Host Data source it is giving error "Error in parsing data with data stream context null com.glide.plan.runners.FlowObjectAPIException".Thank You 

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CMDB Import and Transform Automation using Sharepoint

Hi All, I currently perform import in servicenow manually. I'm looking to automate this process whenever an excel file is uploaded in a sharepoint folder. I would like to have the process automated so the file can be imported and transformed into the...

Lorna by Tera Contributor
  • 1384 Views
  • 3 replies
  • 0 helpfuls

Not able to update the field in the BSO

when we are trying to update any field in the BSO  we get this error  (status = operational )Tried to update from the list view same error    Could any suggest us, how to update it