No Values displayed in the Total CI widget in CMDB Workspace
Hello Experts, Did someone come across the following ?
Forum Posts
CMDB - Data Manager policies implementation using legacy fields.
Hi Everyone, I am working on implementation of data manager policies in CMDB. We do not have CSDM implemented. I want to use legacy fields operational status, install status. We were advised to turn off something first if we want to use legacy fields...
Resolved! Cant add Columns to related list
Hello i have a related list in the Change form which is impossible to adjust.I was adding the fields to the List but it is not displaying them. The related list is showing conflicting Changes (conflict table) and i want to see the short description, ...
Best Practice - Managing Stale CIs effectively.
Hi,How do you personally manage your CIs when they become stale? I'm dealing with an estate of approximately 50k Stale CIs in a DEV instance, and I want to do a "cleanup." Do you mark them as retired or delete or archive them, also, what is the reaso...
Updating and Archiving Only CIs with Metric = Stale
Hello Guys,I have a challenge here.I need to update only the CIs that are classified as stale.I'll explain what I need step by step.Step 1 - I need to identify all the ICs with the metric = staleness.Step 2 - Update all these ICs to the status = Reti...
Reconciliation Definition Display in Class Manager
Does anyone know what controls the grouping/display of reconciliation definitions in Class Manager? Here is what our dev environment looks like after I took the time to delete and recreate all the rules so they were logically grouped: But after migra...
Managing stole CIs - Update and archive process.
Hello Guys, I have 40 stole CIs in My DEV instance.I want to do 2 action on those CIs. 1-) update all stole CI to stage and status = retires.and alter that:2-) Archive all CIs updated. I know that I can do that via CMDB Data Manager and policy, but I...
ServiceNow Discovery reported an incorrect AIX server OS version after the last attempt failed. How
Hi, ServiceNow Discovery reported an incorrect AIX server OS version after the last attempt failed. How can this issue be rectified? when I ran the discovery on the same CI few times then it discovers the correct version. for reference:Correct Versio...
Unable to update table
When I manipulate the list editor (double click the list to edit) I can update the records,but when I open the form and try to update it, it will not update.What kind of misconfiguration is there? Thank you.
Resolved! Software are getting overriden
Hi, I am populating software data from SCCM and as well as from discovery. The issue here is that if SCCM runs it override discovery data and when Discovery run it override sccm data. I have to stop discovery to override sccm only for software. I hav...
I am trying write a policy in CMDB data manager for Hardware.
The condition written is: Since the condition is too big I am not getting any number in preview policy. Should I retire policy or not. Is it a problem. Thanks,Anusha Namburi.
URGENT: ServiceNow what table is for Backups
Hello Community, ServiceNow what table is for Backups . Is there a table ?Please let us know. We are not getting table and customer is looking to upload data in OOB CMDB tables.Any component wise tables for backups? Thanks
Report Usage
Hello, Is it possible to see what users are receiving a specific report? Thank you, Adam
CMDB Health Result
Hi, I understand that you cannot show the column lables for CMDB Health errors (see CMDB Health Result - Recommended Field - ServiceNow Community) as it is configured to only show the field values. However, is there anway of building a report that wi...
Resolved! How data manager archiving property is used in conjunction with archiving and deletion policies?
Dear Community Gurus, Can anyone tell the correlation between this property glide.cmdb.data_manager.default_archive_timeand individual archiving policies and deletion policies?How and when that property is evaluated or used in combination with those ...
