How to set a choice field value using Business Rule in ServiceNow?

[AbhishekP033525]

How can I set a value in the Operating System field of a Configuration Item (CI) when the Incident state is 'Closed' and the Configuration Item field is not empty?

[Ankur Bawiskar]

@AbhishekP033525 

so what did you start and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AbhishekP033525]

Hi  Ankur,

Thank you so much for your response and willingness to help.

I'm happy to share that I’ve successfully solved the issue I was facing with the business rule. Your encouragement to share more details really helped me think through the problem more clearly.

I truly appreciate your support. Thanks again!

Best regards,
Abhishek Pandey

[AndersBGS]

Hi @AbhishekP033525 ,

Please share your business rule and where you get stuck. By doing this it will be much easier to help you.

[AbhishekP033525]

Hi Anders,

Thank you so much for your response and willingness to help.

I'm happy to share that I’ve successfully solved the issue I was facing with the business rule. Your encouragement to share more details really helped me think through the problem more clearly.

I truly appreciate your support. Thanks again!

Best regards,
Abhishek Pandey