How to set a choice field value using Business Rule in ServiceNow?

AbhishekP033525
Tera Contributor

‎07-20-2025 08:16 PM

How can I set a value in the Operating System field of a Configuration Item (CI) when the Incident state is 'Closed' and the Configuration Item field is not empty?

0 Helpfuls
  • 228 Views
4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

‎07-20-2025 09:05 PM

@AbhishekP033525 

so what did you start and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

AbhishekP033525
Tera Contributor
In response to Ankur Bawiskar

‎07-21-2025 06:21 PM

Hi  Ankur,

Thank you so much for your response and willingness to help.

I'm happy to share that I’ve successfully solved the issue I was facing with the business rule. Your encouragement to share more details really helped me think through the problem more clearly.

I truly appreciate your support. Thanks again!

Best regards,
Abhishek Pandey

0 Helpfuls

AndersBGS
Tera Patron
Tera Patron

‎07-20-2025 11:32 PM

Hi @AbhishekP033525 ,

 

Please share your business rule and where you get stuck. By doing this it will be much easier to help you.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

AbhishekP033525
Tera Contributor
In response to AndersBGS

‎07-21-2025 06:19 PM

Hi Anders,

Thank you so much for your response and willingness to help.

I'm happy to share that I’ve successfully solved the issue I was facing with the business rule. Your encouragement to share more details really helped me think through the problem more clearly.

I truly appreciate your support. Thanks again!

Best regards,
Abhishek Pandey

0 Helpfuls