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08-28-2023 08:56 PM
Hi guys.
There are a lot of additional comments that I want to delete in multiple cases.
Is there a way to delete additional comments for multiple cases at once?
Thank you.
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08-28-2023 09:14 PM
Hello @shibasou
Greetings!
additional comments are stored in journal entry table (sys_journal_field). you can delete in bulk from there.
refer:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0520375
please mark the answer as correct and helpful if helped!
Kind Regards,
Ravi Chandra.
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08-28-2023 09:14 PM
Hello @shibasou
Greetings!
additional comments are stored in journal entry table (sys_journal_field). you can delete in bulk from there.
refer:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0520375
please mark the answer as correct and helpful if helped!
Kind Regards,
Ravi Chandra.
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08-28-2023 09:31 PM
Thank you. It is very helpful.