I want to delete additional comments all at once

shibasou
Kilo Sage

Hi guys.

 

There are a lot of additional comments that I want to delete in multiple cases.

Is there a way to delete additional comments for multiple cases at once?

 

Thank you.

 

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1 ACCEPTED SOLUTION

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @shibasou 

Greetings!

additional comments are stored in journal entry table (sys_journal_field). you can delete in bulk from there.

refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0520375

 

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

 

View solution in original post

2 REPLIES 2

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @shibasou 

Greetings!

additional comments are stored in journal entry table (sys_journal_field). you can delete in bulk from there.

refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0520375

 

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

 

Thank you. It is very helpful.