Conflict Detection
How does confit detection calculation takes Dependency View (cmdb_rel_ci) into consideration for rising conflicts
Forum Posts
Classification Rule
Hi,I have made changes in 1 classification rule but after reapplying i am not able to see this rule in sn_vul_entry table.I have created a new blank rule and reapplied it and after that again made changes in existing one and reapplied, but still its ...
In CMDB data manager - How does DELETE Data policy work?
In CMDB data manager - How does DELETE Data policy work? Need complete details as the docs here and here does not mention all the detailsLooking for details like - when delete happens, what happens to the relationship info? what happens to the CI dat...
Need the following configuration settings added to the database for a new model that will be arrivin
Need the following configuration settings added to the database for a new model that will be arriving in a couple of weeks See serial # 5CG2323DF8 for an example of an existing 840 69 Short Name: 840 G10 Full Name: HP EliteBook 840 G10 Notebook PC Pr...
Identification Reconciliation Engine(IRE) Processing errors - SGC for Microsoft Intune
Hi,We are receiving below error in Import Log for "SG-Intune Computer" Data Source. Identification Reconciliation Engine(IRE) Processing errors->1: INSERT_FAILED: Insertion failed with error: Commit was not attempted due to other errors2: INSERT_FAIL...
CMDB Clean up ! Suggestions needed...
Dear CMDB Experts ! We are going to do a large cmdb clean up and to keep things short and crisp... I'll explain the scenario below ( you can suggest your approaches too) (Our source of truth is Discovery & SCCM only) 1. We have around 400,000 C...
History of impersonation
Hi All, Is it possible to track history of who has made what changes by impersonating someone else I have a scenario where some records have been modified on PROD instance. However, stakeholders are claiming that it is not done by them. We want to ma...
How to reopen Problem
Stature Application Problem is closed by CSQA Manager but it needs to be re-opened. Please let us know how to re-open it or is there any alternative way for it.Thanks & Regards,Abbas Shaik
What is mean by CIs part of Application Services?
Hi all,I need to create a unauthorized change request. I referred below docs but it says "Note: Unauthorized change requests are created only for the CIs that are part of the application services." what is mean by that which table it is referring to?...
Resolved! How to allow a user / create acl for editing alm_consumable table/form
I am looking to create a ACL to bypass the following article or existing UI Policys / Access control list to be able to edit the form for alm_consumables_list: Article:How to Modify a Consumable asset record after it has been Consumed - Support and T...
CMDB Health Required fields on the Computer table
Hi, We are planning to define a few Required fields for the CMDB Health dashboard for the Computer table (cmdb_ci_computer). Our intention is just to apply these for CIs within the computer table like desktops and laptops, and not on the extended t...
Resolved! Asset Management - Consumables (Asset Scanner) question
I have a question around the asset management capabilities.Reviewing Hardware Asset Management, specifically consumablesI tested the asset scanner functionality on the app but cannot find which table the asset gets linked to in ServiceNow.Where does ...
Why doesn't all the CI classes map to a model category?
It seems there are many CI classes that do not map to a model category. Should they and if there are marked in the hardware category shouldn't' they definitely have an asset class additionally associated through the model? For example I see Out of Ba...
Resolved! Workstation Cleanup / duplications (Gathering best practices/next steps for cleanup)
Noticed Duplicates in the SCCM Personal Computers (Workstation Cleanup)Would like to find out the best solution to cleanup the workstation duplication in the CMDB and also what is involved in getting service graph connector to fix the SCCM integratio...
How to add extension to the "Network Router" pattern
Hi Team,We have SNMP credentials and it works. It discovers a Router(cmdb_ci_ip_router). Now customer asked us to add 2 more custom attributes into cmdb_ci_ip_router table populate the same using pattern extension. Network team gave us command "get s...
