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CMDB CI Relationship Type

Hi Community, I am currently working on CMDB relationship and need to create a parent-child relationship between two Configuration Items (CIs). I am unsure about the best relationship type to use in this scenario. Could anyone provide guidance or bes...

Ramel by Mega Guru
  • 10288 Views
  • 4 replies
  • 4 helpfuls

HAM & SAM - Is there a need for ServiceNow Discovery

Hi All We are implementing the HAM & SAM Modules. Currently our limited Asset Management for End User uses InTune integration with Infrastructure using ServiceNow Discovery.My question is, will the HAM & SAM Functionalities work fully with just InTun...

ian_starr by Tera Contributor
  • 961 Views
  • 2 replies
  • 0 helpfuls

Service Graph connector for Tanium

Hello, I have installed the "Service Graph connector for Tanium" and the CI's are getting created fine. I have a question. for all the assets created from this SGC , i want to always set the Support group to be always "ABC-support group" I know, i ca...

Service Graph - SCCM - Robust Transform

Hi Need help in parsing data and updating the asset tag Example If the first 3 Characters of the Computer Name does not start with 'ABC 'take the last 8 characters of the Computer name and update the Asset Tag column. Can anyone suggest how is this d...

Vijay126 by Tera Contributor
  • 265 Views
  • 1 replies
  • 0 helpfuls

IBM Storwize V5030 discovery

Hello, Can someone please provide an insight into how to discover IBM Storwize V5030 in ServiceNow? Thanks.

DarOB by Tera Contributor
  • 929 Views
  • 2 replies
  • 0 helpfuls

Resolved! Question on actual usage of cmdb_ci.attributes field

Hello CMDB community,RE: we are on UTAH versionWe are building a special decommission process using APM and server/database to APM relationships.  We need a way to identify a database server as being a shared database server,   I have a database view...

treidfrb by Kilo Guru
  • 2487 Views
  • 6 replies
  • 0 helpfuls

CMDB Data Manager - Archive Policies failing

Hi All, We have recently implemented CMDB Data Manager in San Diego and created a few policies to start us off with, one being an archive retired servers policy. Every time an archive policy has been manually approved, the CMDBTASK updates as if it h...

JoeBaynham1 by Tera Contributor
  • 1966 Views
  • 6 replies
  • 0 helpfuls

Resolved! CMDB- Need help in splitting name to get MAC address

Hi, for a certain class of devices in our Org the data has been updated manually such that the Name field contains MAC address for the device. A sample name value is abc000832c61d1c.domain.net where the 12 digit MAC address is between abc and .domain...

PrashanthS by Tera Expert
  • 746 Views
  • 7 replies
  • 3 helpfuls

How to set role when create application service?

I have a user with itil(contains app_service_user) role, but when create application service, in this page, some field is readonly, this user has create and write  rights in application service table ,but still readonly when create new one.What shoul...

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Wei_ Ling by Tera Guru
  • 658 Views
  • 4 replies
  • 0 helpfuls

Resolved! Insert Record in Custom Table from Software Installations table

Hi All,  I have a custom table "u_license_data' which has a field 'u_software_installations' referencing to the Software Installations(cmdb_sam_sw_install)table.Now whenever discovery inserts a new record into the Software Installation table i need t...

Nishant16 by Tera Expert
  • 505 Views
  • 1 replies
  • 0 helpfuls

Delayed Execution of Asynchronous Business Rule in ServiceNow

Hi All, I've implemented asynchronous business rule that was triggered on Friday but didn't execute until Monday. Could someone help me in identifying the reason for this delay in execution? Thanks,Gowthaman J

Community Alums by Community Alums  
  • 247 Views
  • 1 replies
  • 0 helpfuls

Resolved! Stale CI metric on the CMDB Dashboard - CMDB View

Hello all, I am seeing the classes below in the Stale CI metric on the CMDB Dashboard - CMDB View?Classes:VMware Virtual Machine InstanceESX Resource PoolVMware vCenter DatacenterVMware Virtual Machine TemplateCan anyone give me some advice on how th...