Hi Community, I am currently working on CMDB relationship and need to create a parent-child relationship between two Configuration Items (CIs). I am unsure about the best relationship type to use in this scenario. Could anyone provide guidance or bes...
Hi All We are implementing the HAM & SAM Modules. Currently our limited Asset Management for End User uses InTune integration with Infrastructure using ServiceNow Discovery.My question is, will the HAM & SAM Functionalities work fully with just InTun...
Hi, I would like the CMDB Health Dashboard to only calculate metrics for a few specific classes, e.g. Network Gear, Server, etc. What is the best practice to use Health inclusion rules effectively without having to define a Health inclusion rule for ...
Hello, I have installed the "Service Graph connector for Tanium" and the CI's are getting created fine. I have a question. for all the assets created from this SGC , i want to always set the Support group to be always "ABC-support group" I know, i ca...
Hi Need help in parsing data and updating the asset tag Example If the first 3 Characters of the Computer Name does not start with 'ABC 'take the last 8 characters of the Computer name and update the Asset Tag column. Can anyone suggest how is this d...
Hello, Can someone please provide an insight into how to discover IBM Storwize V5030 in ServiceNow? Thanks.
We have built a new MID server because the old one was on an older Windows Server version than our new standard. We have migrated schedule jobs to the new server (Horizonal Discovery, LDAP queries etc) but all the ACC agents still connect to the old...
Hello CMDB community,RE: we are on UTAH versionWe are building a special decommission process using APM and server/database to APM relationships. We need a way to identify a database server as being a shared database server, I have a database view...
Hi All, We have recently implemented CMDB Data Manager in San Diego and created a few policies to start us off with, one being an archive retired servers policy. Every time an archive policy has been manually approved, the CMDBTASK updates as if it h...
Hi, for a certain class of devices in our Org the data has been updated manually such that the Name field contains MAC address for the device. A sample name value is abc000832c61d1c.domain.net where the 12 digit MAC address is between abc and .domain...
Hi All, I have created a custom table in ServiceNow. I want to populate upsteam and downstream relations for that table. How to populate it for custom table. Please suggest.
I have a user with itil(contains app_service_user) role, but when create application service, in this page, some field is readonly, this user has create and write rights in application service table ,but still readonly when create new one.What shoul...
Hi All, I have a custom table "u_license_data' which has a field 'u_software_installations' referencing to the Software Installations(cmdb_sam_sw_install)table.Now whenever discovery inserts a new record into the Software Installation table i need t...
Hi All, I've implemented asynchronous business rule that was triggered on Friday but didn't execute until Monday. Could someone help me in identifying the reason for this delay in execution? Thanks,Gowthaman J
Hello all, I am seeing the classes below in the Stale CI metric on the CMDB Dashboard - CMDB View?Classes:VMware Virtual Machine InstanceESX Resource PoolVMware vCenter DatacenterVMware Virtual Machine TemplateCan anyone give me some advice on how th...
