WHY DUPLICATE METRICS IS NOT ADDED IN THE HEALTH INCLUSION RULE,
I see there is no metric added as duplicate in the health inclusion rule, can anybody suggest how we can add duplicate metric in the health inclusion rule ?
Forum Posts
Service Graph Connector not creating duplication tasks
Looking into Service Graph Connector does it create de-duplication tasks? If so, how as my current setup is not doing so and wondering how to setup the Identification reconciliation rules as well as how to remediate the duplications on per example wo...
Resolved! How to add Configuration items to the global search in Vancouver version
How to add Configuration items to the global search in Vancouver version
Data retrieved through CrwodStrike service graph connector is not being transformed to CMDB tables.
Hi All, We have recently configured Service Graph Connector for CrowdStrike on production instance which is able to retrieve data into staging table however unable to load it to CMDB tables. It's using OOT robust transform map. Surprisingly import s...
CMDB table transfer between instances
Hi, How to add the Cmdb tables cmdb, cmdb_ci, and cmdb_rel_ci to an update set and transfer to another instance??
database view question
Hi gurus,I'm attempting to create my first database view and between a custom table that looks like this...and the 'Business Application' class...using the following left join......however it returns no records.Any idea what to join on in this case?t...
Discovery not working for Linux server on windows Mid server host
Hi All,I am new to discovery part, can you please suggest on thisWhile running discovery against Linux device Ip address, we were getting the below error To discover Linux/Unix devices on Windows Mid server host.We are using windows Credential for t...
ACL issue: Access to the vendor type
I am looking at the ACL's and noticed that users cannot access the "vendor type" glide_list field on the core company table form. Debug security rules is saying the user must be an admin. I created a custom acl for read access with a custom role and...
Resolved! what should I do to "retire" a location in the Servicenow?
Dear experts,Currently in my organization, we are having a request from business user.There is a location has been carved out so that the location record in [cmn_location] table is definitely deactivated.But what about all the other records in the sy...
child value is getting empty when discovery runs
A list of windows servers are getting empty child value in cmdb_rel_ci table. the type of the relation is Hosted on :: Host and Runs on:: Runs. how to troubleshoot this issue and scripts that are running for this.
CMDB Health dashboard , proper number of CI s are not reflecting in score
When I am running the health job, first of all the health job is running in a proper manner , like I can check in cmdb_health_result table on that particular time, it took a longer time to reflect on the table as well as in the health dashboard , it ...
Service Graph for SCCM - how do you avoid creating duplicate CI / Asset Computer records ?
Hi all, We are currently having an issue with our hardware asset(computer) wherein it is inserting a new ci record because the serial number is one of the identifiers based on OOB. Problem being is, sometimes the computer hits SCCM first before the e...
Resolved! Server CI Cloud Hosted Data
Hi all, We are trying to capture data regarding where a cloud hosted server is hosted. Currently we only have two options (On Prem and Azure). I don't see any OOB fields for this data. Does anyone have any solutions regarding best practices for capt...
Export definition filter condition
I have a requirement to create two export definitions in ServiceNow:The first export definition is required to export records created between the 1st and 15th of the month, which will run on 16th of that month.The second export definition is needed t...
Resolved! Setting Class type using Service Graph Connector for SCCM
I recently upgraded our SCCM connector to Service Graph.I'm a little confused on how data is getting mapped for Servers.Can anyone direct me to where in the Robust Transform Class is getting set? I'd like to have the servers coming over from SCCM to ...
